AutoZone Auto Parts

Reviews

• EB

  El Bori

  Oct 24, 2025
  3.0
  Decent
• RS

  Rob S

  Oct 14, 2025
  4.0
  They had 2 5-gallon buckets of hydraulic oil i needed, no complaints this time
• KM

  Kristina Merced

  Oct 6, 2025
  5.0
  Pedro went above and beyond for my daughter and I tonight. My battery died and I had road side assistance jump my car and it got me to the parking lot of advanced auto parts. They refused to help me there. My 8 year old daughter and I had to walk across 25th street to auto zone. He helped us with no questions asked. Changed my battery despite the inconvenience and it being an hour before they closed. We need more people like that in the world! Excellent customer service.
• KC

  KEN CREASY

  Oct 4, 2025
  5.0
  While waiting for your parts, you can either have a free slice of pizza and a small coke or a reach around.
• LP

  Lyn P

  Sep 1, 2025
  1.0
  Autozone I went to Autozone Sunday August 31st at approximately 1:00pm to return the battery that I purchased after buying the wrong one. 

 Upon arriving I asked for assistance with carrying the battery into the store and made the store associate (Jay) fully aware of what I needed to do. He seemed to be agitated and asked me several questions and then refused to return the battery. I asked for a manager and he claimed to be one despite his unprofessionalism and aggressive nature. Although I was disappointed by the encounter I still asked for assistance with carrying the battery back to my vehicle in hopes of returning it to another location where I hope to be better served. As Jay was heading to my vehicle with the battery, I noticed that he started to walk toward the trunk of my car so I redirected him by asking him to place the behind behind the front passengers seat on the floor. (my trunk was full) Jay startled me with his aggressive, loud and unprofessional tone yelling that he wasn't going to put the battery in the trunk and that he already knew where to put it and didn't need me to comment. Frightened but still curious, I asked Jay did I do something to upset him and was he okay. He responded to me by saying "If he had an attitude then he would not have even bothered to bring the battery to my car. So I asked him "What did I do to you?" Why are you being so rude? That this would be horrible customer service by not helping a customer in need and that it is awful customer service to talk to a customer in the manner that he were talking to me. He responded by saying that he didn't care and that if I wanted a problem he would give me one.  That truly was a threat and I'm petrified. I responded by telling him that I don't get into ignorant feuds and was concerned about his threat. He responded saying that he is ignorant and he didn't care and I could still have a problem. I'm petrified of returning to this location but I'm still in need of processing my return. At this point I'm considering contacting the authorities in regards to Jay's threats. I'm fearful that he may do something to me if I return to the store. I'm so scared, disappointed, insulted and shocked by this type of customer service from AutoZone. I would have never expected this. P.S. Jay was wearing a gray shirt, he was a black male, slim with a small Afro and was wearing glasses.

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