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Faulkner Volvo Cars Lancaster

4.8
(519 reviews)

Business Details

5455 Manheim Pike, East Petersburg, PA
17520, United States
(717) 569-1050
https://www.faulknervolvocarslancaster.com

About

Volvo DealerVolvo
Visit Faulkner Volvo Cars Lancaster to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in East Petersburg this Volvo dealer is located at 5455 Manheim Pike.

Location

Faulkner Volvo Cars Lancaster
5455 Manheim Pike, East Petersburg, PA
17520, United States

Hours

Reviews

4.8
519 reviews
5 stars
467
4 stars
21
3 stars
10
2 stars
7
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and professional staff, highlighting their willingness to go above and beyond to assist.

Sales Experience

Many reviews noted a positive and pressure-free car buying experience, with specific mentions of helpful salespeople who provided excellent guidance.

Service Quality

The service department received mixed feedback; while many appreciated the thoroughness and professionalism, some expressed dissatisfaction with communication and diagnostic accuracy.

Communication

Timely communication was frequently mentioned positively, especially regarding service updates and vehicle issues, although some customers felt there was room for improvement.

Cleanliness and Detailing

Several customers reported issues with the cleanliness of vehicles upon delivery, indicating that the detailing service did not meet expectations.
  • JV
    Jacque Voorhis
    6 days ago
    2.0
    My most recent experience can be summed up as dishonest. My SUV was in for the 40,000 mile service with only 35+k miles. I got a message that I needed a brake flush for $227. I declined the service and confirmed with a mechanic I know that it was unnecessary. When I picked up the SUV at the end of the day, the brake flush charge was still on my bill so I was being charged for work that was not done. Kelly was the assigned service advisor who did the paperwork even though I dropped off and picked up with Colt. The only reason this is a 2 star review rather than 1 is that I would give Colt 5 stars for immediately correcting the billing problem. Check your paperwork carefully when getting service at Faulkner Volvo.
  • DZ
    Douglas Zell
    Feb 21, 2026
    5.0
    I had an electronic issue and stopped by,and they were able to take it in and check it out while I waited. They found the problem quickly but they didn’t have the part. They supplied a loaner car and I was on my way. When they got the part in the next day and replaced it I picked up my car and all is well. Great service
  • SR
    Suzanne Roseman
    Feb 13, 2026
    5.0
    I had an oil change done @ Faulkner Volvo in East Petersburg and the service was excellent. Colt, my service advisor, is so pleasant and easy to work with. Wonderful experience! Highly recommend this dealership!
  • GM
    Griz Max
    Feb 11, 2026
    2.0
    I really liked this dealership when it was Stadel Volvo. Unfortunately, since Faulkner has bought it has gone downhill. Contacted their service dept. several times about having work done to my car, and no one got back to me (finally decided to take my car to a dealership in Mechanicsburg). Faulkner is convenient, but not worth the effort to give them my money. I’ll find somewhere else.
  • DM
    Daniel Mateer
    Jan 31, 2026
    5.0
    Best car dealerships has been with Faulkner. We dealt with Faulkner Honda many years ago, Faulkner Toyota this past summer to help our daughter obtain a new car. This past fall, my wife bought a Volvo XC 60 , I was so impressed with not only the vehicle but also by Faulkner Volvo. They’re professional, personable, knowledgeable of their products, and I have never felt more comfortable buying a car. They are in no way close to high pressure. With this being said , I have just obtained my new Volvo XC 90 and it is wonderful Want to recognize Reagan in sales, Marissa sales manager, and Travis in finance. All 5+/5 Thanks again to everyone and to Faulkner

Frequently Asked Questions About Faulkner Volvo Cars Lancaster

What are the regular business hours for Faulkner Volvo Cars Lancaster?

Faulkner Volvo Cars Lancaster is open Monday through Thursday from 9:00 AM to 8:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.

What are the parts and service hours at Faulkner Volvo Cars Lancaster?

Parts and service are available Monday to Friday from 7:30 AM to 5:00 PM and on Saturday from 8:00 AM to noon.

Brand Certified Facts from Faulkner Volvo Cars Lancaster

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Certified March 01, 2026Yext Knowledge Graph
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