Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Carlisle Rd in Dover, PA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dover, PA or call us at (717) 764-0109.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
273 reviews
5 stars
161
4 stars
50
3 stars
25
2 stars
10
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for rudeness and poor communication.
Product Quality
Concerns raised about the quality of batteries and parts sold, with multiple customers reporting issues with faulty products.
Employee Performance
Several employees received commendations for going above and beyond in assisting customers, particularly Noel and Adam.
Store Environment
The store is generally described as clean and well-stocked, but there are complaints about the parking lot and some employees' attitudes.
- BMBecca MDec 29, 20252.0not gona lie the guy was kinda an ass when I approached him. I was looking for a specific part for my car since it stopped working on the way to my families Christmas eve. He "looked it up" but he didn't ask me what trim model my car was so he ended up giving me the wrong part. I had to wait til after Christmas to get the correct part and fix it.
- MAMr. AestheticDec 11, 20251.0Missed deadlines. Poor communication. (3050 Carlisle Rd. Dover PA) As a business owner, you can learn a lot from your negative online reviews and monitoring them and responding to bad reviews should be an integral part of your reputation management strategy. It takes years to win a customer and seconds to lose one. I currently sit in a conference room filled with executives who all understand the importance of great customer service. If the employees aren't trained to cater to the customers needs in every aspect of that business then that business will eventually build a bad rep and the news will spread like gangrene. What took place at this location today will be forgiven because I believe in giving second and third chances. But not every business owner will be as forgiving as I am. I appreciate the services that was rendered to my company today, but I would hope in the near future that (SOME) employees at this location take a training class in customer service. I will not expose any particular employee or employees because anyone can have a bad day, but please be mindful of the conduct displayed when dealing with customers because that can affect business dealing for your organization in the future. Many big business owners have large accounts at this location, and if the employees aren't qualified to handle certain business situations how can they expect someone to continue doing business with them. I am highly disappointed as a professional with this particular autozone, but I empathize, because like I said, things happen.
- LLLee LemelmanOct 18, 20255.0Jeff who once helped me at the west york store has gone above and beyond in dover helping me switch a front head light bulb Great service highly recommend! Thank you Jeff I apreciate your kindness and service
- DMDwayne McMillanOct 14, 20255.0Just want to give this store a 5 star rating! I stopped in for some new windshield wipers and they helped me repair them, then we had a slight problem, the tech accidentally let the passenger side wiper blade slam the window causing a 3-5inch crack. Afterwards he reports it to his manager and they took 100% responsibility of owning it and making it right with repairing it with a new windshield all within 24 hrs of the damage. I will be back for any and everything I need for my vehicle while working here in this area for the next several months.
- ESEugene SutleyAug 9, 20254.0Very good experience here,customer service was great and knowledgeable
Frequently Asked Questions About AutoZone Auto Parts
What are the business hours of AutoZone Auto Parts in Dover, PA?
AutoZone Auto Parts in Dover, PA is open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup or delivery services?
Yes, AutoZone Auto Parts offers in-store pickup and same-day delivery services.
What types of products does AutoZone Auto Parts carry?
AutoZone Auto Parts carries auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which automotive brands are available at AutoZone Auto Parts in Dover?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Dover, PA?
It is located at 3050 Carlisle Rd, Dover, PA 17315, USA.
How can I contact AutoZone Auto Parts in Dover for customer service?
You can call them at (717) 764-0109 or email customer.service@autozone.com.
Are there any nearby automotive parts stores to AutoZone Auto Parts in Dover?
Yes, nearby automotive parts stores include another AutoZone location, Advance Auto Parts, and Rodney's Used Auto Parts, providing convenient options for your vehicle needs.
What nearby services can I find close to AutoZone Auto Parts in Dover?
Nearby services include Credit Connection Auto Sales, Anderson Ultra Express Car Wash, UPS Access Point location, and Platts Motors Inc. for automotive repairs and related needs.
Are there dining options near AutoZone Auto Parts in Dover?
Yes, dining options near AutoZone Auto Parts include 2Delicious (American and Greek cuisine), The Meadows Dover (ice cream and brunch), Pizza Hut, and Sal's Pizza & Italian Restaurant.
Does AutoZone Auto Parts accept cash only or other payment methods?
AutoZone Auto Parts does not require cash only; various payment methods are accepted.