Mr. Tire Auto Service Centers

Reviews

• RJ

  Rich Nartey Jr

  Jan 5, 2026
  1.0
  I brought my vehicle to the Mr. Tire location in Charleroi, PA strictly for an oil leak diagnosis. I was explicitly told that no parts would be touched or adjusted without my consent. Despite this, the shop adjusted an oil feed tube clamp before contacting me, which directly contradicted what I was told. When I raised concern, the response I received was dismissive and inappropriate — along the lines of “Do you want me to take it back off, because I can” rather than acknowledging that consent should have been obtained first. More concerning, my vehicle is equipped with a hardwired dash camera connected to the fuse box, not a cigarette lighter. While the car was in the shop’s custody, the camera stopped recording, and footage shows staff disconnecting the camera without my knowledge or consent. There was no repair-related reason to touch or disable an interior accessory, especially one unrelated to diagnosing an oil leak. This eliminated my ability to verify how my vehicle was handled during that time. Additionally, when I attempted to address these concerns calmly, I was met with defensive, dismissive behavior, interrupted during conversations, and ultimately told it would be “best if I didn’t come back.” My vehicle also remained at the shop for seven days due to delays that were not clearly communicated. I paid for the repair only to retrieve my vehicle, not because I agreed with how the situation was handled. The lack of transparency, unauthorized actions, and unprofessional communication resulted in a complete loss of trust. Also the vehicle was running when it was dropped off, but stopped starting while in the shop’s possession. When I raised this concern, I was told the starter had already failed and that the issue was my responsibility, despite the vehicle starting prior to being left in their care. When I asked if the shop could offer any assistance or discount given the circumstances, the request was met with a dismissive, rude, and disrespectful response, with responsibility immediately shifted back onto me rather than any effort to address what occurred. I do not recommend this location and would strongly caution others about trusting their vehicle here. More broadly, I would advise being cautious with large chain shops and instead seeking a trusted, reputable independent shop when possible. If you do choose a chain location, having a dash cam can provide important peace of mind. Additionally, corporate and guest services have failed to follow up despite repeated outreach, which further undermines confidence. For additional context, I am a former tire technician with a different automotive company and an active car enthusiast who regularly performs my own maintenance, which gives me a clear understanding of standard shop procedures and why this situation stood out as inappropriate.
• JR

  John Russell

  Jan 1, 2026
  1.0
  Useless shop that doesn't know what they're doing. Vehicle needed aligned. Took it there for it. They said there was a broken part in front end. I took it somewhere else right after and they said they must not have even looked at it. It needed aligned. Don't go here.
• ME

  Marcy L English

  Dec 29, 2025
  5.0
  Love their service!!! I called them to let them know what I needed right away and they were on it with no hesitation!! Great job prompt service!!! Very nice staff!!! Well recommended!!!
• AG

  Andrew Galis

  Dec 24, 2025
  3.0
  Been there before with other vehicles and it was good. They don't carry tires for Tesla Model Y. Had a bad experience where they booked an appointment for my Tesla (they knew what I was bringing in)then called 45 mins before the appointment and asked for the tire size. Only after this was I informed they couldn't do it. Wasted my morning waiting for an appointment that didn't happen. If you have an EV double check before you go.
• KG

  Kayla Goff

  Dec 11, 2025
  4.0
  They don’t have the air filters I requested, but other wise, the boys in there were quick and super friendly. The cost was even cheaper than expected. I’ll never go anywhere else.

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