Diehl Chrysler Dodge Jeep RAM of Butler

Reviews

• KA

  Kimberly Aladdin

  3 days ago
  5.0
  Khalid and the team absolutely took great care of us. He was very patient with us and was able to get us exactly what we were looking for at the right price. Everything was handled smoothly, quickly, and we could not be happier with our purchase!
• VO

  Vinny Oddo

  4 days ago
  5.0
  Had a great experience with Jack Seibel. He went out of his way to help me! He even reached out days later to make sure everything was still good with my vehicle.
• DK

  David Kurtz

  4 days ago
  5.0
  I had a great experience with Diehl of Butler. Greg Gallagher was awesome, very helpful, polite, and respectful. He took the time helping me on building a vehicle and making the buying experience the best I have ever received.
• SR

  Sandra Rutherford

  Nov 7, 2025
  5.0
  We had a wonderful experience at the Butler Diehl! Everyone was kind, professional & considerate! The transaction itself was also a smooth experience! I highly recommend this dealership to anyone & I will absolutely be returning when I am ready to upgrade!
• CL

  Cindy Lucas

  Oct 12, 2025
  1.0
  If I could give a zero star, I would. If you think of buying a car/truck from Diehl - run away as fast as you can!!! We bought a brand new 70k truck from this dealership, within the first week of ownership we had an oil leak. Soon the engine had to be replaced. We told the dealership that we wanted another truck. They said no, because the dealership could not afford to take a loss. That was a direct quote of what we were told by the manager. That dealership had no clue what they were doing, they messed up on the title and our loan, and I had to be the one to fix it because the manager did not know how to make the necessary changes. After a full engine replacement on a brand new truck the pulleys had to be replaced, and soon the fuel system- this almost caused another engine replacement, then the leather interior cracked and the seats needed to be replaced. In addition, all of the seals/gaskets, around lights and rear windows - oh yeah that is not covered under warranty, and let’s not even mention the long list of recalls.The fuel system again and now we are currently under the third fuel system repair. It could be that Dodge puts the same faulty system back in. Maybe if we are lucky another engine replacement. There are plenty more repairs but Thank goodness we bought a crappy extended warranty from Diehl as well. We are now going on 3 weeks of waiting for repairs, adjusters with continual excuses. lol, now I’m getting emails that Diehl would like to have the truck for a trade in. Hmmm… I know they are just the dealership that sold this truck, but Diehl has been a nightmare to work with from the very beginning. We have contacted our local news stations but because Diehl buys airtime for commercials this nightmare was not considered. I have left other reviews, it’s funny how they all got deleted. Diehl should really care about their customers and the product. Save yourself a lot of time and money, Find yourself another dealership. All Diehl had to do was to care and do the right thing at the very beginning. They have had plenty of opportunities to make this right but have chosen not. From all the other reviews that I have read this is their norm. We are now working with a different dealership but we are still stuck with Diehl’s crappy warranty. BEWARE as they are also a SCAM!!! RUN!!! It would be interesting if we get a response to this review, hmm.. maybe they would be interested in giving us a really good trade and making this situation finally right. I will provide an update. I can’t post on mgr messages so I will update on mine. 9/17/25- I returned a call and left a message. No record of our purchase, that does not surprise me. Hmm. I will leave a picture of the original sticker of where it was sold from. Oh yeah, the truck is still in the shop a month later. All because of the warranty that they sold us. 9/18/25 - we got a call a sales mgr, assistant, they will call us again on Monday. 10/21/25- well Monday came and gone/ No call today. But we did hear from the warranty company that we bought from Diehl, so far they will not pay for $2500 in repairs. We were told it covers 100 percent. 11/1/25- update- I will say that Deal butler actually ended up working with us, and gave us a great deal on a new truck. I wish Deal would have worked with us yrs ago, but thank goodness that mgt team is no longer there. The current team was very nice and pleasant to work with. They actually were very caring, took the time, let us pick the best warranty for us. How they currently handled this situation was very professional, took the time and really tried to help and correct a bad situation. Overall, the beginning of this situation was a nightmare, but it ended well. Thanks to the current team.

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