Customer Service
The staff, particularly Sydney, Vickie, and Diala, received high praise for their professionalism, friendliness, and willingness to go above and beyond for customers.
Rental Process
Many customers found the rental process to be quick, easy, and efficient, with seamless pickup and drop-off experiences.
Vehicle Quality
While most vehicles were reported as clean and in good condition, there were some complaints about mechanical issues and the availability of reserved cars.
Communication
Customers appreciated the proactive communication from staff regarding reservations and vehicle readiness, although there were some instances of miscommunication.
Staffing Issues
Several reviews mentioned a need for more staff to handle busy times, leading to longer wait times for service.