Enterprise Rent-A-Car

4.0
213 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

100 Terminal Rd, Avoca, PA
18641, United States
(570) 457-3624
https://www.enterprise.com/en/car-rental/locations/us/pa/wilkes-barre-scranton-intl-airport-57h3.html
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About

Car Rental AgencyVan Rental
Renting a car at Wilkes-Barre/Scranton International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at AVP today.

Location

Enterprise Rent-A-Car
100 Terminal Rd, Avoca, PA
18641, United States

Hours

Reviews

4.0
213 reviews
5 stars
136
4 stars
17
3 stars
12
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service from staff, highlighting quick and efficient transactions.

Cleanliness Issues

Several reviews noted problems with the cleanliness of vehicles, including reports of cars smelling like smoke and not being properly cleaned before rental.

Reservation Problems

There were multiple complaints about issues with honoring reservations, including unavailability of reserved vehicles and unexpected deposit requirements.

Overall Experience

While many customers had positive experiences, there were significant complaints regarding specific locations and staff behavior, leading to mixed overall satisfaction.

Pricing Transparency

Customers expressed frustration over unexpected fees and deposits that were not clearly communicated during the reservation process.
  • DS
    Donald Sutton
    Nov 15, 2025
    1.0
    Recently rented through them. Arrived on time to pick up my rental. I was handed keys and told to walk outside and the rental is in the lot. That’s what I got at 7 at night. Dark out. No idea.
  • JT
    Jacquelyn Taylor
    Nov 14, 2025
    4.0
    Got a reasonable price on my car and it was a super easy process. I was able to give all of my info via my cell. I'll prob go back when I'm ready for another one.
  • MS
    Mel Sutherland
    Nov 2, 2025
    4.0
    Well first thing, I was told that I did not need a deposit being that I had a round trip flight. I was told just show that you have a return flight and you would be ok. Well that was not true. The lady at front desk said no no you have to always leave a deposit. Which is also not true. I have rented a car from the Elmira NY airport. All I did was show that I had a return flight and I was good to go. But other than that it was a fast and easy transaction. Thank you for the rental car. I will rent from enterprise again but they need to get on the same page.
  • ED
    Edward Dutcher
    Nov 1, 2025
    5.0
    Friendly fast professional service
  • SH
    Sp Hustlehard
    Oct 2, 2025
    5.0
    The whole staff is professional, and out going! This is by far the best enterprise i have been to.! Will always rent from here.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car at Wilkes-Barre/Scranton International Airport?

You can choose from a wide selection including compact cars, passenger vans, family SUVs, and luxury cars.

What are the operating hours for Enterprise Rent-A-Car at this location?

Enterprise Rent-A-Car is open 9:00 AM to 11:59 PM Monday through Friday, and 10:00 AM to 11:00 PM on Saturdays and Sundays.