Point S Tire Factory

Reviews

• SK

  Sherry Kanda

  Dec 11, 2025
  5.0
  The staff are friendly, very professional, honest, and quick to help with all of my concerns. There's an indoor lounge to wait for your vehicle to be serviced. They offer affordable prices, and the overall customer experience is satisfaction.
• NS

  Nana Shh

  Nov 28, 2025
  4.0
  Came in with 1 tire with a bulge & another showing steel. These guys had me in & out under an hour, with No appt.
• BS

  Benjamin Schifferdecker

  Nov 28, 2025
  1.0
  Edit: Point S Springfield and its owners value NOTHING! The details have been provided to you several times now Steven including over the phone via the number provided. If you need further details please contact Point S corporate for the details I provided them. On top of those details, Point S also failed to remove the excess fix-a-flat that was used and they were aware of. I was told they actually did nothing. No patch, no balancing, no removal of the excess fix a flat. Steven truly is a piece of work and there were 4 of you standing there all knowing you didn’t actually do anything. Shame on you. Went in for a puncture repair day before Thanksgiving. They “fixed” it. Next day get up to 55mph and my whole car is shaking, ruining our Thanksgiving plans. Most reputable tire places will balance your tire after they repair it per google. Not Point S! Instead they all asked “Did the tire go flat? No? Then we repaired what you asked for.” I brought it into them holding air and explaining I had used a fix a flat. Every other tire shop in town have all confirmed that a balance is standard after repair. Point S will charge you $30 to leave you with a wobble then refuse to acknowledge their lazy work and boot you out for asking for a refund. Balancing a tire after a repair is standard and should be done at the time of initial service. Brought it to Les Schwab and they fixed it no charge. Steven, the owner of Point S, was no help and told me he would not work on the tire he screwed up after saying that being upset about a tire balance when asking for a repair is like being upset they didn’t change the air filter when I asked about a tire. If you asked for a pepperoni pizza at a pizza place would it come with no cheese sauce or dough because you didn’t specifically ask? Truly the most frustrating experience I have had in awhile. Zero stars if not some sort of negative star experience is needed to rate them.
• HC

  Hannah Custer

  Oct 17, 2025
  5.0
  I am so pleasantly surprised with the customer service! Tim helped me out. I had a rough morning, first blowing a tire and then the spare. He was so kind and helpful, both over the phone and in person. They had me in and out in less than 45 minutes. Definitely will not be going to any other mechanic. Thanks a million, Tim and the Springfield Point S team!
• CR

  Charles Ridgway

  Sep 13, 2025
  5.0
  Excellent Service👌 I had been having recently bad experience with the Auto repair shops where they "overcharge" you and make you wait several days to get your car repaired. I had brought my car into this Point S Tire Factory on Main Street near 42nd for a "Blower Motor replacement". I told them the issue and I had made an appointment to have it installed and the parts were ordered. When I arrived there two days later, I thought it might take 3 hours to get it installed and I told them that I'll wait in the Lobby area. They didn't tell me how long it might take because they don't know for sure. In 5 minutes, the car went into the repair shop. I was very surprised that the Service Desk told me that my car is ready. I looked at my stopwatch and it is only 35 minutes of waiting, not 3 hours! Thank you for your service and I'll be sure to visit again whenever I need to have my car serviced again soon! 😊 👍

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