Jiffy Lube

4.8
1000 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in SALEM. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
1192 Wallace Rd NW, Salem, OR
97304, United States

Hours

Reviews

4.8
1,000 reviews
5 stars
900
4 stars
66
3 stars
16
2 stars
7
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently praised for being friendly, helpful, and informative, creating a welcoming atmosphere.

Efficiency

Many customers noted quick service times, often completing oil changes and other services in under 30 minutes.

Honesty

Customers appreciate the transparent communication regarding necessary services and pricing, with many noting that they do not feel pressured into upsells.

Quality of Work

While most reviews highlight high-quality service, there are a few concerns about specific issues like oil leaks and miscommunication regarding pricing.

Knowledgeable Staff

Employees are frequently described as knowledgeable and capable of explaining services clearly, which is especially appreciated by customers unfamiliar with car maintenance.
  • CC
    Cathy Crocker
    Nov 14, 2025
    5.0
    The service personnel were very thorough in their explanations & details of what got done. The offered extra services & weren't pushy about it. I didn't realize that Jiffy Lube does more than oil changes. I'll be back again!
  • SR
    Sarah Robertson
    Nov 11, 2025
    5.0
    I’ve been to this location 3 times now and every time I am impressed with their customer service. They are kind, patient, and accommodating and take the time to explain everything they’re doing. They make recommendations but are in no way pushy about it. They know what they’re talking about and I feel my car is in good hands. Every staff member I’ve interacted with via phone or in person has been genuinely friendly and kind. I’m fortunate to live nearby, but would go out of my way to come to this location if I didn’t.
  • EM
    Elizabeth Munoz
    Oct 15, 2025
    1.0
    They did this to my car a couple days ago. It’s leaking oil. The drain plug is on crooked and may have stripped the pan thread.
  • GC
    Gabriela Meza chavez
    Oct 13, 2025
    5.0
    Tune up
  • JM
    Jacob Murphy
    Oct 10, 2025
    2.0
    I called you. I told you I have my own oil and my own filter and you still didn’t use it. You quoted me $375. Come in $473 I put the oil out with the filter so you can use it. I call you come back. Wait another hour after you should have done is make sure the break lines are clear. You charge me more and you kept tryna sell me on stuff.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service