AutoZone Auto Parts

Reviews

• YM

  Yolanda Mata

  5 days ago
  5.0
  Rebecca was very helpful and knowledgeable in my purchase. She was kind and patient with me. She went the extra mile on a return and help me with my purchase. Definitely coming back again.
• SO

  Salem Operations

  Feb 19, 2026
  3.0
  AutoZone has been a blessing to me. I have been buying auto parts there my whole life, and I have never experienced such poor customer service from a manager or person in charge like Robert. The store located at 315 Lancaster has always been very good. All the employees who work there have been nice, and I have no complaints about them. However, in my situation, my van has been at the shop, and it has been very stressful. I purchased the parts two days ago, but for some reason, the system is still showing that cylinders 1 and 3 are bad. I went to use my warranty on those parts, but I was not sure how the warranty works or when it becomes active. Anyway, I brought the parts I had with me because the mechanic told me to replace them again. Cylinders 1 and 3 are located in the back of the engine. Mr. Robert refused to exchange one of the parts under warranty, saying that they do not replace warranty parts if they do not have the brand name on them. He was looking at the parts and insisting that both of them were not Duralast. He did not even seem to know what the parts were supposed to look like, and they were faulty anyway. I believe there is a better way to speak to customers regarding warranty issues. I left very upset because the parts I bought two days ago for my van are not working. Robert made me purchase another ignition coil that I did not need, and when I asked if I would receive my money back, he was very aggressive and rude with me. That is not cool at all.
• LL

  Leigha

  Feb 19, 2026
  5.0
  I waited for about 3 minutes for my Jeep to get scanned, that took like 4 minutes, went back inside and Bob pulled up exactly what's going on with it code P0406. Thank you Bob
• ST

  sean terry

  Jan 7, 2026
  1.0
  This place is so hot and cold. Mostly cold but all you see are high school students trying to sell parts. It’s disappointing that a national chain of stores whom specializes in parts leaves the information out of part selling. And forget about customer service lol. Go to a Napa parts store where you can actually find someone who knows parts.
• TD

  Thomas D

  Dec 30, 2025
  5.0
  I have used Autozone forthe last 20 years, in Oregon and Washington. The staff is always helpful and knowledgable, to get you back on the road again. Product Reviews are nice to avoid certain cheaper parts, and when to spend more. Tip: Always bring your parts in to the store for matchup. Parts warranties are always nice, too. Thanks! I also equally go to O'Reilly's so to keep both stores in business and open!

Frequently Asked Questions About AutoZone Auto Parts