Enterprise Rent-A-Car

Reviews

• SM

  Shasta Martin

  Nov 11, 2025
  5.0
  Fast, friendly service. I liked how detailed they were doing a walk around the car checking for any damage before I left. Good pricing!
• RZ

  Rust Zer0

  Nov 6, 2025
  5.0
  The staff helped me get an emergency rental at the last moment. They stayed late and even helped me with more than I expected. Thanks Mananger guy from Medford, I don't remember his name, but he was awesome
• PB

  Pauline Brooks

  Oct 29, 2025
  1.0
  Horrible, pushy loud man calls me just one day out of the hospital with pnemonia. Tries to bully me into making a reserveration, when I said I needed some time to coordinate a ride since "Uh she lives way up there" he's announcing to the office why they can't deliver the car. He wants to rent me a truck, I don't need a truck. He won't give specific mid size SUV makes available or the price that I had looked up earlier. He asked if my vehicle was totaled, I said I don't know, and was thinking that's none of your business. While I'm groggily searching for my calendar info, he keeps yelling on speaker, I said will you just shut up a minute so I can think. He hung up. Whatever, I get the Farmers Insurance text info with rental # to call. I get Lois who was very patient with me trying to line up a ride and see what my other obligations were. I figure my farrier can drop me off the next day by 4 pm. She says great, you are all set! I thanked her for her patience and explained that I was hung up on before. She said no problem, I gotcha covered. 2 hrs later Andrew calls me interrupting my nap, says yuck, yuck yuck, I uh, see you have a reservation with us for 4 pm tomorrow, I said yes, Lois got me al set up. He starts telling me the info I need, I say Lois covered all that is there something else you need? He launches into how telling one of his employees to shut up was unacceptable. I say, hey I'm a 70 yr old woman that just got out of the hospital and he was a bully and wouldn't give me the time or the information I needed, so I just needed him to be quiet, so I could get my calendar together. He says, uh, yuck, yuck, yuck, well that's not my problem. I said if he was trying to lecture me, that I did not need that and would have appreciated some respect. Is there anything, else because I need my rest. He says, well no, hangs up. The next morning at 8 am (today October 28, 2025) he calls me again to say he had a discussion with his manager and they will cancel my reservation. I asked for the managers name and to have him call me. He, Andrew Oatmen, says he will try to have his supervisor call. He never did. In the meantime I left msg for my Farmers Rep then went out to barn to work with the farrier. I come in to get the Farmers Rep msg that he talked to the company and I will have to rent somewhere else. This was a bit disturbing as he had not got my side of the situation, but, whatever, I have Plan B and will happily pay my money to another company for probably about a month of car rental. I am disturbed that Andrew felt it so necessary to GET BACK AT ME. I wonder if they work on commission and were pissed that Lois had no problem setting up my reservation. I will not be bullied by a bunch of controlling men. My money, my choice. I am happily set up with the same vehicle Toyota Rav 4 in a different city than Roseburg. So, take that and shove up your snot nosed face, Andrew!!!! I will reach out to Lois to get her statement. She was everything that they were not, kind, considerate and didn't ask if I had kids or if my vehicle was totaled which are totally unacceptable questions. There is always a Plan B and I am the customer and have never been lectured about how I respond to their customer service rep rudeness. Grow up and have some respect.
• JM

  jim McKeag

  Oct 24, 2025
  5.0
  Car and service was great! Enjoyable experience.
• MB

  Michael B

  Oct 17, 2025
  5.0
  I've used Enterprise in the past with great experiences. This one was no different. To no fault of their own, my insurance company cut off my rental coverage with no notice. Andrew at Enterprise gave me the insurance company's rate saving me a lot of money! They are professional, courteous and very friendly! Since there's only one car rental agency in town, I'm glad it's Enterprise! Thank you, Andrew for all your help! -Michael at Roseburg Honda!

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