Business Details
About
Auto Repair ShopAlternator RepairBrake ShopTransmission ShopSmall Engine Repair Service
Since 1996, we have been a family owned and operated auto repair shop. We provide repair and maintenance for most makes and models of vehicles. You will receive full-service auto repairs and maintenance, friendly service from our professional staff and fair pricing. Our services offered are brake repair, oil changes, tune ups and transmission repair and many more. Call us today to make your appointment!
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.5
354 reviews
5 stars
288
4 stars
23
3 stars
7
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to explain repairs clearly.
Trustworthiness
Numerous reviews emphasized the honesty and transparency of the business, with customers feeling confident in the integrity of the services provided.
Quality of Work
Overall, customers reported satisfaction with the thoroughness and quality of repairs, although some noted issues with upselling and miscommunication.
Pricing Concerns
While many found the prices fair, there were complaints about unexpected charges and perceived overpricing for certain services.
Mixed Experiences
Some reviews indicated negative experiences, particularly regarding customer service from the owner, which affected overall satisfaction.
- SASurface Artists2 days ago5.0We trust Pacific Car Care with all our fleet repairs. Elmer and the rest of the crew are great!
- MSMarita Schmit4 days ago5.0I am extremely pleased with Pacific Car Care!! This is a business you can trust and rely on for the best care of your automobile. Ken was very helpful in explaining details to me about the maintenance needed for my car. He gave me the facts without all the expensive frills. Rare and honest business!
- BLBob L.5 days ago5.0Pacific Car Care is the kind of repair shop that is a rarity these days. Excellent at troubleshooting and performance of all manor of vehicle repairs. I truly appreciate knowing I can fully trust their repair work.
- SIsober insanity5 days ago4.0A bit pricey but thorough. They helped me last minute during closing without an appointment. And as a first-time customer gave me a coupon for the next time I come in. Thanks guys!
- TPThomas ProctorNov 22, 20255.0I was a customer way back when this shop first opened, and they always were transparent and fair. I moved away, but recently moved back, and needed some work done, so I returned to them for service. Still top-notch! Straight-forward, knowledgeable, honest and transparent.
Frequently Asked Questions About Pacific Car Care
How much do auto repairs cost?
Because all situations are different, we ensure pricing is appropriate for each individual job. Contact us to discuss the situation with your vehicle and we will price the work accordingly - not a penny more.
What services do you offer?
We provide auto repair and maintenance services in the areas of brakes, computer diagnostics, electrical systems, engine tune-ups, exhaust systems, heating/air conditioning, oil changes, tire repair, transmissions, and much more.
How do I set an appointment for auto repair?
You can request an appointment through our website or call our shop at 503-293-7200.
Is there a cost to have someone look at my car?
For most problems the answer is yes. In order for us to evaluate your problem or concern, one of our Technicians will need to spend some time on your vehicle in order for us to give you a complete diagnosis. The charge would be based on the time spent. Depending on the problem, our Service Writer will give you an estimate before we start any repairs.
Can I have my car back the same day?
If your car is scheduled for a general service or maintenance, then yes in most all cases. If your car comes in with an un-diagnosed problem then your car may have a lay over. We will always try very hard to give you same day service, but some repairs are out of our hands when it comes to parts availability and sometimes the scope of repairs.
Can I supply you with my own parts?
You can. But you should know that there are risks in doing so. We are unable to supply you with a warranty on the work if you supply your own part. If the parts fail, you would be charged to do the job again. Also, you may feel you are saving money by buying a less expensive part, but when that part goes bad, there is no savings. We have a good working relationship with our parts suppliers and through the years of experiences know which parts are good quality and which ones are not, so by allowing us to supply the parts ensures you are getting a good part at a fair price and with a warranty.
Can I pick my car up after you are closed?
Yes. We can arrange payment by phone as long as you have the needed information to process a credit card over the phone. We then will be able to secure the keys and a copy of the repair order in your car for you.
Do you perform oil changes?
Yes. We perform all of your needed services along with all fluid services. When you have us service your engine oil and filter, you will benefit greatly by having a highly trained technician looking your car over for concerns and needed repairs. Most all oil change shops are much faster, but are not trained in catching problems with your vehicle.
Do you recycle?
Yes. All used oils are recycled along with antifreeze. All metal parts are recycled. All cardboard and paper products are recycled. We also recycle all oil and fuel filters.
Can I wait for the work to be done on my automobile?
Yes, we have a comfortable seating area in our front shop and have updated magazines, complementary popcorn and a soda machine while you wait. Most services can take some time, so it is usually best to try and leave the car with us. But if your service is a smaller job and you plan to wait, just let our Service Writer know when you make the appointment.
Can you install used parts in my car?
Yes, we can but in most all cases we would not advise this. It would be a gamble to do so and there would be no warranty. There are exceptions where we may be able to advise you on the possible choice of using a quality used part and we would let you know that is an option.
Can I drop my car off when you are closed?
Yes, you can. We understand vehicles do not break down only when we are open. Click here to be taken to our page where you can download our night drop form and the instructions on how to leave your vehicle with us after hours.
Do you work with aftermarket warranty companies?
Yes, we do. We will read your policy over and advise you of the procedures. We will contact the company to get authorization and payment information. We know you have enough to worry about with your vehicle problems, you don’t need to deal with any more stress.
Can you perform the required maintenance my auto manufacturer wants done to keep my warranty valid?
Yes, we can. You do not have to return to dealer and pay the high prices to have quality service done to your vehicle. A quality independent repair shop can perform all of the needed service and keep your vehicle in good standing with your warranty. In fact during the service of your car, we can advise you of any problems we may see that would be covered under your warranty and advise you on how to proceed with getting them repaired.
Do you keep records of the repairs done on my car?
Yes, we do. All of the work performed on all of your vehicles is kept in our computer base. None of the information is sold or given to any outside source. Your information is important and we respect that and will not let it go anywhere.
What types of auto repair services does Pacific Car Care offer?
Pacific Car Care provides a wide range of auto repair and maintenance services including brakes, computer diagnostics, electrical systems, engine tune-ups, exhaust systems, heating/air conditioning, oil changes, tire repair, and transmissions.
How can I schedule an appointment for my car repair at Pacific Car Care?
You can request an appointment through their website or by calling the shop at 503-293-7200.
Can I drop off my car for repairs after Pacific Car Care is closed?
Yes, Pacific Car Care offers a night drop option where you can leave your vehicle after hours by following their night drop instructions and form.
Does Pacific Car Care perform oil changes?
Yes, they perform oil changes along with all fluid services, and a trained technician will inspect your vehicle for any concerns during the service.
What payment methods are accepted by Pacific Car Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there wheelchair accessible parking at Pacific Car Care?
Yes, Pacific Car Care has wheelchair accessible parking and a unisex restroom available for customers.
Are same-day repairs available at Pacific Car Care?
For general service or maintenance, yes, same-day service is usually available. However, for undiagnosed problems or repairs requiring parts, it may take longer.
Where can I rent a car nearby if my vehicle needs extended repairs?
Enterprise Rent-A-Car is located near Pacific Car Care, providing convenient car rental options while your vehicle is being serviced.
Are there places to eat near Pacific Car Care while waiting for your car?
Yes, nearby places include Rustix Pub, a pub and burger restaurant where you can relax and have a meal before or after your car service.
What nearby facilities offer additional services customers might need?
Nearby options include West Hills Collision Center for auto body services, KeyMe Locksmiths for locksmith services, and Fred Meyer for groceries and gas.