Business Details
About
Auto Repair ShopAlternator RepairBrake ShopTransmission ShopSmall Engine Repair Service
Since 1996, we have been a family owned and operated auto repair shop. We provide repair and maintenance for most makes and models of vehicles. You will receive full-service auto repairs and maintenance, friendly service from our professional staff and fair pricing. Our services offered are brake repair, oil changes, tune ups and transmission repair and many more. Call us today to make your appointment!
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.5
358 reviews
5 stars
290
4 stars
23
3 stars
6
2 stars5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about rude behavior from the owner and poor communication.
Pricing Transparency
Some customers reported feeling overcharged or misled about repair costs, while others appreciated the fair pricing and honesty regarding necessary repairs.
Repair Quality
There are mixed reviews on the quality of repairs, with some customers expressing satisfaction and others reporting unresolved issues or unnecessary repairs.
Trustworthiness
Several long-term customers highlighted the shop's reliability and honesty, contrasting with newer customers who felt taken advantage of.
- WZWarren ZimmermanJan 2, 20262.0After paying for a $1400 fix to replace a water pump, the issue with my engine overheating and the heater not working were not resolved. The shop then suggested another fix to address the issue for $2100 which they said "will probably fix the issue." At this point I was wondering if the $1400 for the initial fix was necessary at all... not sure. Of course, the shop said it was. When I visited another shop I was informed the computer code was indeed indicating the water pump was broken, but this was not the case. The new shop (Tom Dwyer) then informed me Toyota would resolve this issue at no cost. I thanked them and scheduled an appointment at a Toyota Dealer. They fixed the broken catalytic converter at no cost. It may have just been bad luck and poor communication, but it is not good service when a shop wants to charge $3500 for an issue they did not know was covered by the manufacturer.
- MKMagdalene KiddJan 2, 20261.0I had some work done on my car back in May. They completely ripped me off and the car wasn’t even fixed. They quoted me at $6k to replace struts. I feel like they took complete advantage because I’m a woman. I took my car to Green Drop and they repaired it for much less and were way more professional. To top it all off, I recently learned that they overfilled my engine oil by quite a bit. When I called to have them fix it, the owner was rude, spoke over me, was condescending, and extremely defensive. I fully expect a defensive response to this review from him, explaining why I’m in the wrong and he’s in the right. Based on other reviews here, I’d say stay away, especially if you’re female or a person of color.
- LGLeesa GalliaDec 31, 20255.0Pacific has been my go-to car repair shop for over 10 years. They are honest, prompt, capable, reliable, professional, friendly, and (I’m not kidding) kind. They have never failed me. And, they never try to stick you with unnecessary additional expensive repairs. When my beloved Outback was in a bad accident, Ken and crew did a wonderful job for an amazingly good price. . I can’t say enough. I’m a loyal customer forever
- MSMarita SchmitDec 2, 20255.0I am extremely pleased with Pacific Car Care!! This is a business you can trust and rely on for the best care of your automobile. Ken was very helpful in explaining details to me about the maintenance needed for my car. He gave me the facts without all the expensive frills. Rare and honest business!
- BLBob L.Dec 1, 20255.0Pacific Car Care is the kind of repair shop that is a rarity these days. Excellent at troubleshooting and performance of all manor of vehicle repairs. I truly appreciate knowing I can fully trust their repair work.
Frequently Asked Questions About Pacific Car Care
How much do auto repairs cost?
Because all situations are different, we ensure pricing is appropriate for each individual job. Contact us to discuss the situation with your vehicle and we will price the work accordingly - not a penny more.
What services do you offer?
We provide auto repair and maintenance services in the areas of brakes, computer diagnostics, electrical systems, engine tune-ups, exhaust systems, heating/air conditioning, oil changes, tire repair, transmissions, and much more.
How do I set an appointment for auto repair?
You can request an appointment through our website or call our shop at 503-293-7200.
Is there a cost to have someone look at my car?
For most problems the answer is yes. In order for us to evaluate your problem or concern, one of our Technicians will need to spend some time on your vehicle in order for us to give you a complete diagnosis. The charge would be based on the time spent. Depending on the problem, our Service Writer will give you an estimate before we start any repairs.
Can I have my car back the same day?
If your car is scheduled for a general service or maintenance, then yes in most all cases. If your car comes in with an un-diagnosed problem then your car may have a lay over. We will always try very hard to give you same day service, but some repairs are out of our hands when it comes to parts availability and sometimes the scope of repairs.
Can I supply you with my own parts?
You can. But you should know that there are risks in doing so. We are unable to supply you with a warranty on the work if you supply your own part. If the parts fail, you would be charged to do the job again. Also, you may feel you are saving money by buying a less expensive part, but when that part goes bad, there is no savings. We have a good working relationship with our parts suppliers and through the years of experiences know which parts are good quality and which ones are not, so by allowing us to supply the parts ensures you are getting a good part at a fair price and with a warranty.
Can I pick my car up after you are closed?
Yes. We can arrange payment by phone as long as you have the needed information to process a credit card over the phone. We then will be able to secure the keys and a copy of the repair order in your car for you.
Do you perform oil changes?
Yes. We perform all of your needed services along with all fluid services. When you have us service your engine oil and filter, you will benefit greatly by having a highly trained technician looking your car over for concerns and needed repairs. Most all oil change shops are much faster, but are not trained in catching problems with your vehicle.
Do you recycle?
Yes. All used oils are recycled along with antifreeze. All metal parts are recycled. All cardboard and paper products are recycled. We also recycle all oil and fuel filters.
Can I wait for the work to be done on my automobile?
Yes, we have a comfortable seating area in our front shop and have updated magazines, complementary popcorn and a soda machine while you wait. Most services can take some time, so it is usually best to try and leave the car with us. But if your service is a smaller job and you plan to wait, just let our Service Writer know when you make the appointment.
Can you install used parts in my car?
Yes, we can but in most all cases we would not advise this. It would be a gamble to do so and there would be no warranty. There are exceptions where we may be able to advise you on the possible choice of using a quality used part and we would let you know that is an option.
Can I drop my car off when you are closed?
Yes, you can. We understand vehicles do not break down only when we are open. Click here to be taken to our page where you can download our night drop form and the instructions on how to leave your vehicle with us after hours.
Do you work with aftermarket warranty companies?
Yes, we do. We will read your policy over and advise you of the procedures. We will contact the company to get authorization and payment information. We know you have enough to worry about with your vehicle problems, you don’t need to deal with any more stress.
Can you perform the required maintenance my auto manufacturer wants done to keep my warranty valid?
Yes, we can. You do not have to return to dealer and pay the high prices to have quality service done to your vehicle. A quality independent repair shop can perform all of the needed service and keep your vehicle in good standing with your warranty. In fact during the service of your car, we can advise you of any problems we may see that would be covered under your warranty and advise you on how to proceed with getting them repaired.
Do you keep records of the repairs done on my car?
Yes, we do. All of the work performed on all of your vehicles is kept in our computer base. None of the information is sold or given to any outside source. Your information is important and we respect that and will not let it go anywhere.
What types of auto repair services does Pacific Car Care offer?
Pacific Car Care provides a wide range of auto repair and maintenance services including brakes, computer diagnostics, electrical systems, engine tune-ups, exhaust systems, heating/air conditioning, oil changes, tire repair, and transmissions.
How can I schedule an appointment for my car repair at Pacific Car Care?
You can request an appointment through their website or by calling the shop at 503-293-7200.
Can I drop off my car for repairs after Pacific Car Care is closed?
Yes, Pacific Car Care offers a night drop option where you can leave your vehicle after hours by following their night drop instructions and form.
Does Pacific Car Care perform oil changes?
Yes, they perform oil changes along with all fluid services, and a trained technician will inspect your vehicle for any concerns during the service.
What payment methods are accepted by Pacific Car Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there wheelchair accessible parking at Pacific Car Care?
Yes, Pacific Car Care has wheelchair accessible parking and a unisex restroom available for customers.
Are same-day repairs available at Pacific Car Care?
For general service or maintenance, yes, same-day service is usually available. However, for undiagnosed problems or repairs requiring parts, it may take longer.
Where can I rent a car nearby if my vehicle needs extended repairs?
Enterprise Rent-A-Car is located near Pacific Car Care, providing convenient car rental options while your vehicle is being serviced.
Are there places to eat near Pacific Car Care while waiting for your car?
Yes, nearby places include Rustix Pub, a pub and burger restaurant where you can relax and have a meal before or after your car service.
What nearby facilities offer additional services customers might need?
Nearby options include West Hills Collision Center for auto body services, KeyMe Locksmiths for locksmith services, and Fred Meyer for groceries and gas.