Enterprise Rent-A-Car

4.2
348 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Portland, OR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Portland location today.

Location

Enterprise Rent-A-Car
611 E Burnside St, Portland, OR
97214, United States

Hours

Reviews

4.2
348 reviews
5 stars
234
4 stars
46
3 stars
15
2 stars
12
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and accommodating, with many highlighting specific employees for their exceptional service.

Rental Experience

Most reviews indicated a smooth and hassle-free rental process, with convenient pick-up and drop-off options, although some customers experienced issues with vehicle availability.

Vehicle Condition

While many customers appreciated the cleanliness and quality of the vehicles, there were complaints about older models and cleanliness issues with some rentals.

Communication Issues

Several customers reported poor communication regarding reservations, charges, and vehicle conditions, leading to frustration and dissatisfaction.

Mixed Reviews

While many had positive experiences, there were notable negative reviews regarding billing practices and customer service at specific locations.
  • AR
    Amanda Rachwitz
    Jan 3, 2026
    5.0
    Enterprise Rent A Car gave me top tier service in Portland Oregon! The gentleman at the 611 E Burnside location was helpful and speedy, and he upgraded my vehicle for no extra charge! Pick up and drop off could not have been easier!
  • PE
    Patty Espy
    Nov 26, 2025
    5.0
    Great service from the moment I entered the office until I was done with the rental car. The staff was kind, helpful, patient with my inexperience with the process. I would certainly use their services again.
  • AH
    A’ren Hayes
    Oct 24, 2025
    5.0
    Customer Service is not dead! Deshawn and his team really went above and beyond for me in such a difficult situation in my life. I’m very grateful for the kindness that was extended. You guys have a customer for life at this location. Thank you so much for everything!!
  • ST
    Susan Tipton
    Oct 11, 2025
    5.0
    A drivers met me at the repair shop and drove me to the Enterprise shop where I was offered a choice of two automobiles; I chose a Hyundai Tucson, it was new, clean, and information I needed was provided. I was very pleased with the experience.
  • BL
    Brooklyn and Rollin Lakey
    Oct 7, 2025
    5.0
    Easiest rental car experience ever! Customer service was great. Being picked up at the shop to get my rental makes a stressful situation less stressful.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Portland?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.

What are the business hours of Enterprise Rent-A-Car at 611 E Burnside St?

The Downtown Portland location is open Monday through Friday from 8:00 AM to 6:00 PM, and closed on Saturdays and Sundays.