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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.3
(618 reviews)
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Business Details

445 SW Pine St, Portland, OR
97204, United States
(503) 275-5359
https://www.enterprise.com/en/car-rental/locations/us/or/portland-city-center-4661.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Portland, OR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our City Center location today.

Location

Enterprise Rent-A-Car
445 SW Pine St, Portland, OR
97204, United States

Hours

Reviews

4.3
618 reviews
5 stars
420
4 stars
89
3 stars
35
2 stars
25
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff received high praise for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.

Rental Experience

Most customers reported a smooth and efficient rental process, with quick pick-up and drop-off times, although some experienced delays and issues with vehicle availability.

Location Issues

Several reviews mentioned challenges with the downtown location, including limited parking options for after-hours returns and a complicated drop-off process.

Vehicle Quality

While many customers were satisfied with the condition of the vehicles, there were complaints about receiving cars that were not as requested or were in poor condition.

Pricing Concerns

Some customers expressed frustration over unexpected fees and charges, particularly related to insurance and fuel options, leading to dissatisfaction with the overall pricing transparency.
  • AU
    A Google User
    3 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • RM
    R M
    Feb 22, 2026
    1.0
    What a horrid customer service experience today. Trenton, the branch manager at this location, ensured we will never rent from Enterprise again. Trenton does not care about you as a customer or about your experience with Enterprise. He claimed to only have a minivan available, which did not at all fit our needs, even though the website showed other vehicle options available, which is what we had booked. This was also after he offered two different vehicle options to the customer prior to us. We wasted time out of our busy schedule to walk down to the rental office, only to find out the website was misleading and the vehicles being advertised were not actually available to us. This entire experience felt punitive, as though we were being punished for something. Trenton could use additional training in what it means to be an effective manager who cares about customers and strives to provide quality customer service. He completely failed in that responsibility today. We have used Enterprise many times in the past, but Trenton, along with your customer service phone support, ensured Enterprise has lost our trust and our business.
  • RB
    RICHIE BICKLE
    Feb 16, 2026
    5.0
    I support and defend enterprise and ice its there right to do business with whomever they please . Im sure there contract is far more lucrative than any deals that may or may not be made with the protesters who are making noise and or threats against a law abiding business. This is my opinion on a sensitive matter enterprise has been a great option for my rental car needs and I wish them well..
  • BR
    Ben Roth
    Feb 10, 2026
    5.0
    Was able to reserve a very cheap rental car a few days in advance. Making the reservation was simple, pickup was easy and instructions were clear, and the car ran well. Drop-off went smooth even though it was after hours. Very happy to find this deal, might not have been able to visit the coast without it!
  • BB
    Benjamin Baker
    Feb 8, 2026
    1.0
    This unsmiling unfriendly employee refused to accept another form of payment besides a credit card when he easily could have done so and made. That's Enterprise for you. He interrupted me when I was trying to talk to him. Don't go with Enterprise when your Portland.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Portland, OR?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rental options to suit your needs.

Where is the Enterprise Rent-A-Car location in Portland, OR?

The Enterprise Rent-A-Car City Center location is at 445 SW Pine St, Portland, OR 97204.

Brand Certified Facts from Enterprise Rent-A-Car

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