Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Portland, OR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Portland Northwest 17th And Burnside location today.
Location
Hours
Reviews
4.3
524 reviews
5 stars
353
4 stars
74
3 stars
29
2 stars
21
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and providing excellent service, with specific mentions of employees like McKenzie, Alex, and Brian.
Reservation Issues
Several customers reported problems with reservations being canceled or not honored, leading to frustration and dissatisfaction.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and condition, with some customers receiving cars that were not properly cleaned.
Insurance Miscommunication
A significant concern was raised about misleading information regarding insurance options, resulting in unexpected charges for some customers.
Overall Experience
Despite some negative experiences, many customers expressed satisfaction with the overall rental process, citing ease of pickup and drop-off.
- MAMehrdad AbbasiDec 28, 20251.0Do not reserve cars at this branch. They canceled my reservation on the day of my travel although they confirmed with me ahead of time.
- KOkevin oberDec 23, 20255.0Great location best crew. Thank you McKenzie! You guys are the bedt
- JBJB BloomDec 22, 20255.0Great customer service. Very efficient. Thank you.
- SASteph AsheDec 15, 20255.0Super friendly and helpful staff and it was great taking a solo photography trip, will definitely rent from again. Everyone I know back east wants to come out to see the sights so I'll be back eventually. By the way, if you just go straight there, it's only 350 miles to Mt. Shasta and the car I rented can make it there on a single tank of gas.
- SSSophieDec 15, 20251.0The rental itself was fine, but I was misled about insurance, which resulted in over $320 in unnecessary charges. At pickup, the Enterprise employee (Sierra) told me that because I was under 25 and my auto insurance was covering the daily rental rate, I had to purchase Enterprise’s additional insurance. I explicitly said I did not want it and already had excellent coverage. My car had just been stolen and totaled, and I was in the middle of buying a new one — there is no situation where I would have willingly agreed to pay an extra ~$20/day for insurance. I later learned this coverage was completely optional. When I reached out to dispute the charges, I was bounced around and ultimately sent back to the branch manager, who dismissed my concern by saying his employee “would never say that,” told me he would speak with her, and then never followed up. I even limited my request to a refund for the extended rental period, when no one asked me to re-consent to this optional insurance — still no resolution. To make matters worse, after returning the vehicle to another Portland location, I accidentally left a valuable item inside. I called a few hours later and was told it would be held in lost and found. It wasn’t. The car was re-rented, and the item is gone. Between being misled about insurance, the lack of accountability, and the poor handling afterward, this experience left me feeling taken advantage of during an already stressful situation. I will never be renting from Enterprise again, and to anyone reading this, especially if you’re under 25, I’d recommend avoiding their Downtown Portland locations.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Portland?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for rental to suit your needs.
Where is the Enterprise Rent-A-Car location in Portland?
You can find Enterprise Rent-A-Car at 1623 W Burnside St, Portland, OR 97209.
What are the opening hours of Enterprise Rent-A-Car at Northwest 17th and Burnside?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 3:00 PM.
How can I make a reservation for a rental car at this Enterprise location?
Reservations can be made online via their website at https://www.enterprise.com/en/car-rental-locations/us/or/downtown-portland-nw-17th-and-burnside-4611.html.
What payment options are accepted at Enterprise Rent-A-Car Portland?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is this Enterprise Rent-A-Car location open on weekends?
Yes, it is open on Saturdays and Sundays from 8:00 AM to 3:00 PM.
Does Enterprise Rent-A-Car offer any discounts for military members?
Yes, this location offers discounts for active military personnel.
What nearby auto detailing services can I use in Portland after renting a car?
You can visit nearby auto detailing places such as Westside Detail, NW Auto Spa, and Uptown Auto Detail for car wash and detailing services.
Are there any nearby attractions to check out near Enterprise Rent-A-Car at 17th and Burnside?
Yes, nearby attractions include St. Mary’s Cathedral of the Immaculate Conception and the historic St John's Bridge, great for sightseeing before or after your rental experience.
How can nearby hotels help if I am renting a car at Enterprise in Portland?
Nearby hotels such as the Acropolis Hotel and Commodore Hotel provide accommodation options which can be convenient for travelers renting a car at Enterprise Rent-A-Car's location.