Enterprise Rent-A-Car

Reviews

• TL

  Top Lids

  Apr 22, 2026
  1.0
  Canceled my reservation the day of. Wasn’t even apologetic. Didn’t offer any solutions or help. They also own Alamo and National the only other rental places at the airport. Stranded in Medford.
• YL

  Yuying Luo

  Apr 13, 2026
  1.0
  I recently experienced a fraud at this Enterprise location at Medford airport. The first picture is the screenshot of my original reservation online. The total price is $687.68. I paid this amount upon my arrival at the airport by using my phone to check-in. However, the story started to go downhill when I went to the counter and talked to Alissa. She was polite, but she requested me to pay with another credit card. I questioned that. She said if I would like to use my original payment, I could switch back when I returned the car. Later I noticed the reason of her weird request. Because she voided my original payment of $687.68 and sneakily charged a higher price of $918.22 (shown in the second screenshot). She knew that I was gonna return the car at Redding, thus I wouldn’t go back to Medford and have them fix it. Trying to cover what she did, she told me a copy of receipt would be sent to my email when I asked for a printed copy. As soon as I found it out, it was already the second day morning. I called them immediately. Their response was to have me waiting and the customer service would call me. No surprise. No call-back at all for 5 days during which I had contacted them 4 times myself, and every time I got the same response. I think that’s the way they sneakily steal your money if you don’t pay close attention to check each items one by one when picking up your car. And they just ignore your request of adjustment when the rental is still active. Once you return the car, your credit card is charged and they make it extra hard for the customer to get the problem fixed
• BT

  Becky Taylor

  Apr 6, 2026
  5.0
  This 5-star review is for Sherie Howard return agent at Medford airport. My family was on a road trip from San Diego to Seattle, we had an unexpected object fly into the grill of our rented minivan. We always get the extra LDW coverage (murphy’s law coverage) and Sherie was kind, compassionate and extremely helpful, she worked with her manager to find us another minivan at a nearby location to swap out so we could continue on our trip. Thank you Sherie for going above and beyond for us, we appreciate you and Enterprise for looking out for your customers.
• PA

  paul aguilar

  Mar 29, 2026
  5.0
  We had such a great experience with enterprise. Would highly recommend for amazing customer service
• TN

  Trey Nina

  Mar 21, 2026
  1.0
  It was TERRIBLE experience. They worker, Makayla, got me thrown out by TSA after she had me wait 20 minutes for a manager that wasn't even on the scene. Then when I asked for the manager's name who she was on the phone she she said, and I quote "I don't know. I forgot...you can grab every card on the counter and figure out yourself". SHE SAID THAT. She was rude to me and to my boss. I work for a company that does hundreds of thousands worth of business with this company A YEAR and she treated us like straight garbage. Probably won't be doing business with them for much longer

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