Enterprise Rent-A-Car

Reviews

• SW

  Sam Wise

  2 days ago
  5.0
  I dropped of a car I picked up from another location. The gentleman waiting outside by the parking lot was super nice, fast, and helpful. Couldn't believe it that I was in and out under 3 mins. Efficient.
• BS

  Bonnie Symmonds-Nelson

  Oct 19, 2025
  4.0
  Convenient and helpful.
• IG

  Ivy Graham

  Sep 22, 2025
  1.0
  One-Star Catastrophe: Enterprise left my family stranded! I wish I could give zero stars. Enterprise Rental Car completely failed me and my three children- one special needs child, a toddler and a NEWBORN. We arrived at the airport location after driving three hours, only to find out they had canceled our reservation without any notification. Stranded and with no car, we were left to figure out how to get home. The manager was incredibly rude and offered no help. Claims he left me a voicemail informing me of.a reservation cancelation but upon checking the message NOW WHERE did he say the reservation was cancelled-nor did i get a cancellation confirmation email or text. (I saved the voicemail) The manager suggested I check other agencies, but those rentals were double and triple the cost. Now, my credit card is maxed out, and I'm on maternity leave, dealing with this added financial stress. The corporate number led to the escalation department, but regional management hasn't called back. To top it off, customer service disconnected my call right at 5 PM (AFTER BEING ON THE PHONE FOR ALMOST 30 MINS for the second time) and sent me to a survey before my issue was resolved, preventing me from calling back. Enterprise has shown a complete lack of empathy and professionalism. Do not trust them with your family's safety or your money. Avoid Enterprise at all costs if you value reliability and basic human decency.
• MB

  Mary A Blandau

  Sep 9, 2025
  5.0
  They went above and beyond to make sure we got to Portland for surgery- due to a last minute issue with the car we were in need of a rental- 11pm on a Sunday when out of cars they were able to make it happen so we were on our way- made it to Portland by 5:30 am Monday right on time for surgery- thanks so much!
• AG

  Aaron Nathaniel Grey

  Aug 21, 2025
  1.0
  Not a good experience with company. I had a canceled reservation and they promised to refund me but there was no refund. They were pushing back my refund and not very cooperative when talking about my refund. Also one of the desk ladies is nice, the other is rude and has a cranky voice. You know who you are. Very disappointed Edit: thanks for the reply Chris but I already provided info and talked to your company. They keep ping ponging me back to other representatives of the company and I was on the phone for 2 hours. Took forever just to not have my problem solved. In addition, get that cranky desk lady some training on customer service. If I remember correctly she also sits at the Alamo desk sometimes too. Shes not a good listener and always interrupts you and did not help my situation at all.

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