Valvoline Instant Oil Change

Reviews

• NV

  Nicholas Vergotis

  3 days ago
  5.0
  The madras valvoline team is customer centered and bill is an absolute asset. His leadership and the teams assistance was truly remarkable! 5 stars!
• OS

  Okami Stine

  6 days ago
  5.0
  Sal was polite and patient with the trainy and helped keep the flow of the service going. The team was polite with all the costumers that came in.
• AH

  Andrew Hofstetter

  Apr 1, 2026
  5.0
  Everyone was amazing and professional! They were so kind and helped me with my oil change. I felt like I was in excellent hands with my 2018 RAV4
• RR

  rochelleholliday7

  Mar 20, 2026
  5.0
  Valvoline instant oil change in Madras, Or. were nice and very patient and understanding. Highly recommend 👌. Great team, Santaigo was superior in his communication, assisted me on my app when I has technical difficulties. He made everything go smoothly when it was time to check out with payment!
• TS

  Truett Shilling

  Mar 7, 2026
  3.0
  It seems there has been management change at this location? It is not very "instant" anymore. ? I have had a good experience with this business in the past... I there two days ago on 3-15-26 on at Thursday at 3:15pm. I had two cars in front of me so I knew there would be a wait... No big deal. So I got comfortable in my 4runner and I waited. I did not mind waiting because I am VERY picky about my 4runner that has over 250k on it, but I knew Evan who was (?) the manager there would make sure everything was done correctly. A little after 3:50pm I entered the bay to get my oil changed... I was a little concerned, because I did not see any of the crew from last time, including the manager Evan. There was only two guys in the building handling both bays, they seemed a little stressed and short handed. The guys were friendly and made small talk, but I was concerned. The oil was changed, and I was told to drive forward out of the bay. I heard a "clunk clunk" and it seemed I ran over something? I stop right outside the bay... The employee when back a grab what I ran over... It was the skid plate oil access panel! Ugh... This confirm what I was worried about them missing something because they were in a rush. Then the employee had the nerve to ask me, "Do you want us to put it back on?". I say yes of course! I thought I could just back into to bay and have them put it right back on but they had me pull around again to get back in line! I couldn't believe it... It was now after 4:20ish, and I had been there over an hour! I waited patiently for my turn for them to put the access panel back on. I finally got back in the bay, I left after 4:35pm, over an hour and half later! No discount, no offer of discount for next time, nothing... I will not be back. I will trust my 4runner with someone else or do it myself. Just beware...

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