Pilot Travel Center

4.1
1725 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Klamath Falls, OR! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
3817 US-97, Klamath Falls, OR
97601, United States

Hours

Reviews

4.1
1,725 reviews
5 stars
844
4 stars
493
3 stars
228
2 stars
50
1 star
110

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the restrooms and showers, noting they were well-maintained and free of mold.

Customer Service

Feedback on customer service was mixed; while some employees received praise for their friendliness and helpfulness, others were reported as rude or inattentive.

Service Speed

Numerous reviews highlighted slow service, particularly regarding shower availability and gas pump assistance, leading to long wait times.

Management Issues

Several reviews pointed to poor management practices, including favoritism and inadequate staffing, which negatively impacted customer experiences.

Racial Discrimination Concerns

There were multiple reports of perceived racial bias in service, with some customers feeling ignored or treated poorly compared to others.
  • KL
    Ken Lai
    Jan 3, 2026
    5.0
    Clean and well kept facilities with a great selection in the travel center.
  • RI
    Roman Ivanov
    Dec 18, 2025
    1.0
    Remodel was just finished three months ago and showers have broken hangers already? Cleaning people do half ass jobs and when you walk in into a shower, expect to see hairs from the previous person
  • VS
    Vee S.
    Oct 25, 2025
    5.0
    Bearded guy working at 3 am on a Saturday: May your coffee always be hot and your pillow always be cold. <3
  • CC
    ConservativeJohnB ConservativeJohnB
    Oct 13, 2025
    1.0
    Customers are ignored. Such a disappointment. Employees stand around and talk instead of helping paying customers.
  • RN
    ronald nieto
    Oct 11, 2025
    5.0
    Shoutout to motley! Very helpful and cool person. Had good conversations with this guy!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.