Valvoline Instant Oil Change

4.4
504 reviews
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Business Details

3804 W. 11th Avenue, Eugene, OR
97402, United States
(541) 686-3246
https://store.vioc.com/or/eugene/3804-w--11th-avenue
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Eugene.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
3804 W. 11th Avenue, Eugene, OR
97402, United States

Hours

Reviews

4.4
504 reviews
5 stars
362
4 stars
66
3 stars
26
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their professionalism and willingness to explain services clearly.

Efficiency

Numerous reviews noted the quick service and minimal wait times, with many customers appreciating the fast turnaround for oil changes.

Upselling Issues

Several customers expressed frustration with aggressive upselling tactics, feeling pressured to purchase additional services that were unnecessary.

Service Quality Concerns

A few reviews raised serious concerns about the quality of service, including mishandling of vehicles and lack of accountability for mistakes.

Positive Experiences

Despite some negative feedback, many customers reported positive experiences and expressed loyalty to the business, often mentioning specific staff members by name.
  • HC
    Heather Collins
    2 days ago
    5.0
    Received amazing customer service from Davey. He went out of his way to explain the details and provided helpful information. The first guy that approached us acted as though he didn’t want to be bothered. He was short dismissive , and didn’t answer our questions.
  • RC
    Rachel Chappa
    Dec 28, 2025
    5.0
    These guys were fast, efficient and thorough. They explained every step they took and didn't push me into unnecessary services. The staff was polite and had a good sense of humor. I will be sending you my business from now on.
  • AR
    Atticus Rhoads-Newman
    Dec 24, 2025
    5.0
    They were friendly and quick and knowledgeable. They always take care of my families vehicles
  • SB
    sherilyn brosig
    Dec 2, 2025
    5.0
    I didn’t have the money for an oil change, but I needed my oil checked and I knew I was low. They check my fluids and filled them and also showed me the levels when I asked to see them. Very patient and kind. I had them top off the oil and they just treated me like every other customer even though my sale was significantly less. I will go here when I get an oil change.
  • JM
    Jim Mullholand
    Nov 21, 2025
    3.0
    When I got home I saw that the drivers side wiper blade was just sitting below the wiper where you couldn't see it from in the car. They set the new blades on each side, then a different guy puts them on. He put the passenger side on but never did the driver side and just left it sitting there.
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Frequently Asked Questions About Valvoline Instant Oil Change

What types of vehicle maintenance services does Valvoline Instant Oil Change offer?

Valvoline Instant Oil Change offers 15-minute, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.

Where is Valvoline Instant Oil Change located in Eugene?

It is located at 3804 W. 11th Avenue, Eugene, OR 97402, United States.