Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Eugene, OR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Garfield Street location today.
Location
Hours
Reviews
4.1
311 reviews
5 stars
200
4 stars
44
3 stars
14
2 stars
12
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and lack of follow-through on reservations.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and condition of the rental vehicles, with some customers receiving dirty or poorly maintained cars.
Reservation Issues
Numerous customers reported problems with vehicle availability, including last-minute cancellations and overbooking, leading to frustration and inconvenience.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with specific employees who provided excellent service and made the rental process smooth.
Overall Satisfaction
The business received mixed reviews, with some customers expressing loyalty and satisfaction, while others vowed not to return due to poor experiences.
- RERory EverittNov 11, 20251.0This location completely let me down. I had booked a cargo van 4 months in advance. The day before the reservation, I received a (nice) voicemail saying they were looking forward to seeing me and to remember to bring my ID and method of payment and to call back if any questions. So imagine my complete surprise when I showed up at the allotted time and they told me they didn't have a vehicle for me. Their excuse was that all cargo vans in the fleet were grounded due to a factory recall. I mean, come on. Why hadn't they pro-actively told me that when the grounding decision was made? Why hadn't they mentioned it when they gave me the courtesy call the day before? Why hadn't they worked to get me an alternate vehicle? It left me in a huge bind, as I was depending on that vehicle! I kept my cool and focused on solutions. Of course everything was already booked and there wasn't an option to go up a vehicle size or pick up a day later. The person working the front desk didn't seem to care. When I asked if any nearby locations would have anything they said they would inquire and get back to me. As expected after this interaction, I never heard a follow up. Never renting from this location again.
- DTDebbie ThurmanNov 11, 20255.0Fabulous staff and great coordination with my insurance company. (I think her name was Ruth)
- JMJoyce MaxenchsNov 10, 20255.0I have been going there for 5 yrs now. Excellent customer service and selection of vehicles, hard working team there!
- JLJohn LanganNov 7, 20251.0Terrible. Customer service, the customer is always right. The guy literally came to pick me up. Then drove off and left me somewhere where I wasn't able to make my phone the guy even said some disrespectful comments which I would say this business is terrible.
- WRWayne RussellOct 24, 20255.0Friendly, competent, knowledgeable staff that communicated well to answer questions and keep me informed.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Eugene, OR?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Eugene?
Enterprise Rent-A-Car is located at 980 Garfield, Eugene, OR 97402.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open from 8:00 AM to 6:00 PM from Monday through Friday.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise is open on Saturdays from 9:00 AM to 12:00 PM and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car in Eugene?
You can reserve your rental car online at the Enterprise website or through their reservation URL.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Does Enterprise Rent-A-Car offer any specials or discounts?
Yes, they offer great weekend rates and discounts for active military members. Check their website for current deals.
Which nearby restaurants can I visit before or after renting a car at Enterprise?
Nearby dining options include Moo Ping Thai Street Food for Thai cuisine, Fusion Burger for fast casual burgers, and Bob's Donuts & Deli for sweets and deli items.
Are there any nearby places where I can get vehicle maintenance or automotive services?
Yes, nearby automotive services include FleetPride for parts and tire repair, Oilstop Drive Thru Oil Change, and AutoShield for automotive repair and detailing.
What nearby public transport or places can help me find Enterprise Rent-A-Car's location?
While specific transit stations are not listed, Enterprise is located on Garfield Street near popular spots like Wetlands Brew Pub and Spot women's clothing store, which can help you locate the rental office.