Enterprise Rent-A-Car

4.1
336 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

520 SW Ellsworth St, Albany, OR
97321, United States
(541) 928-0000
https://www.enterprise.com/en/car-rental/locations/us/or/albany-4614.html
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About

Car Rental AgencyVan Rental
Need a rental car in Albany, OR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Albany location today.

Location

Enterprise Rent-A-Car
520 SW Ellsworth St, Albany, OR
97321, United States

Hours

Reviews

4.1
336 reviews
5 stars
208
4 stars
51
3 stars
21
2 stars
11
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Sam and Ian for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available as promised and confusion over rental policies.

Vehicle Condition

Customers reported mixed experiences regarding vehicle cleanliness and maintenance, with some receiving poorly maintained cars.

Overall Experience

While many customers had positive experiences, there were significant complaints about the Albany location's management and service inconsistencies.

Communication

Some customers noted a lack of effective communication regarding reservations and vehicle availability, leading to frustration.
  • TC
    Tina Colbert
    Oct 21, 2025
    2.0
    They gave me a car with oil change light going off despite it being reset. I had to get a second car as it continued to go off despite them saying it was not due for an oil change.
  • MP
    Mark Price
    Oct 9, 2025
    1.0
    Called one morning to confirm our reservation. Called the day of reservation and said they didn't have a reservation. Then said they didn't have the kind of car we had reserved in our reservation that they didn't have. So, no. Just no.
  • MM
    Missy Mickey
    Oct 8, 2025
    5.0
    Enterprise is my go to for car rentals. The Albany Oregon staff is friendly, knowledgeable and always helpful.
  • CD
    Cathie Davis
    Oct 3, 2025
    5.0
    They were very helpful and did everything they could to make our experience better!!!
  • LC
    Lloyd Cawley
    Sep 24, 2025
    5.0
    Amazing staff!! Always there to help when you need a rental!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Albany, OR?

Enterprise Rent-A-Car in Albany offers a wide range of vehicles including standard cars, vans, and luxury cars to suit various rental needs.

What are the operating hours of Enterprise Rent-A-Car in Albany?

The Albany Enterprise Rent-A-Car location is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.