Enterprise Rent-A-Car

4.3
929 reviews
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Business Details

379 Weber St. N., Waterloo, ON
N2J 3J2, Canada
(519) 884-6001
https://www.enterprise.ca/en/car-rental-locations/ca/on/waterloo-weber-street-north-c122.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Waterloo, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Weber Street North location today.

Location

Enterprise Rent-A-Car
379 Weber St. N., Waterloo, ON
N2J 3J2, Canada

Hours

Reviews

4.3
929 reviews
5 stars
663
4 stars
116
3 stars
33
2 stars
15
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their efficiency and willingness to assist.

Cleanliness

Several reviews noted issues with the cleanliness of the vehicles, with some customers receiving cars that were dirty or poorly maintained.

Billing Issues

Multiple customers reported problems with billing, including unexpected charges and confusion over insurance coverage.

Vehicle Availability

There were complaints about not receiving the booked vehicle type, leading to frustration among customers.

Mixed Experiences

While many customers had positive experiences, a significant number expressed dissatisfaction with service quality and management, indicating inconsistency in customer experiences.
  • SF
    Saha Al Fahad
    5 days ago
    5.0
    It is our neighbour hood enterprise and it was always been a pleasure doing business with them. Especially Carson and Madison are very nice and helpful and never faced any issues while dealing with them. We have rented vehicles from them a lot of times and never faced any issues. Altogether amazing business and customer service. Thanks a lot Enterprise
  • NS
    nima shirkhanloo
    6 days ago
    5.0
    Great experience overall. The team was professional, welcoming, and made the whole process effortless. The vehicle was clean and well maintained, and there were no surprises. This is how car rentals should be done
  • JJ
    Jeremy
    Dec 25, 2025
    1.0
    Paid 3x the price estimate. You'll have to read the rental agreement yourself to get an accurate idea of how much you'll have to pay.
  • TT
    Tracy
    Dec 7, 2025
    5.0
    Great experience using Enterprise for my recent rental. The staff are friendly and very helpful. The car I received was nice and clean. I would definitely recommend them.
  • SS
    Shuya Shi
    Dec 1, 2025
    1.0
    Unprofessional, Incompetent Booked with pre-paid full coverage via Booking.com. At pickup, the staff was confused and their system "declined" a valid card, forcing a change to my contract. They never asked if we had coverage, instead stating insurance was "added," leading us to believe it was our pre-paid policy. We were double-charged. When we called, agents were rude, blamed us for not declining the coverage we'd already paid for, and gave contradictory answers. They promised callbacks that never came and ultimately refused to help. Booking.com refunded us immediately. This location exemplifies terrible service: incompetent processes, dishonest billing, and zero accountability.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Waterloo?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.

Where is Enterprise Rent-A-Car located in Waterloo?

Enterprise Rent-A-Car is located at 379 Weber St. N., Waterloo, ON, N2J 3J2, Canada.