Enterprise Rent-A-Car

4.3
914 reviews
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Business Details

379 Weber St. N., Waterloo, ON
N2J 3J2, Canada
(519) 884-6001
https://www.enterprise.ca/en/car-rental-locations/ca/on/waterloo-weber-street-north-c122.html
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About

Car Rental AgencyVan Rental
Need a rental car in Waterloo, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Weber Street North location today.

Location

Enterprise Rent-A-Car
379 Weber St. N., Waterloo, ON
N2J 3J2, Canada

Hours

Reviews

4.3
914 reviews
5 stars
652
4 stars
115
3 stars
33
2 stars
15
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although some reported poor experiences with management and communication.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and maintenance of the rental cars, including dirty interiors and mechanical problems.

Reservation Issues

Numerous customers expressed frustration over not receiving the vehicle they reserved, indicating a lack of inventory management.

Overall Experience

While many customers had positive experiences and would recommend the location, there were significant complaints about service inconsistencies and management practices.

Location Efficiency

Some reviews noted that the location was busy, leading to delays in service, but others appreciated the quick and smooth rental process.
  • JN
    Jeremy Ninaber
    2 days ago
    5.0
    So quick and efficient, will use again. Got a great truck.
  • DP
    Damian Simon Peter
    3 days ago
    5.0
    I usually rent from Avis/Budget, but this time I decided to try Enterprise on Weber and I'm glad I did. Their customer service was outstanding. After dropping off the car, I was about to call an Uber when they told me I didn't need to because as part of their service they could drop me off at home. That really impressed me. Avis/Budget has never offered anything like that. They also mentioned that if you call 15 minutes ahead, they can pick you up too. That level of service truly sets them apart.
  • MP
    Madison Plum
    4 days ago
    1.0
    I got a ticket and they charged me 35$ on top of the ticket amount even though i would have paid the ticket if i new i had it from the start. But since i didnt they charged me more on top of it. Which is such a money grab completly unproffesional of them.
  • AJ
    acct JDtransInc
    Nov 2, 2025
    1.0
    Not very satisfied the car.I got as replacement, showed maintenance science.When I took it back to them , they wanted me to go to the mechanic and get it fixed by myself. They do not have enough cars to replace the luxury cars When i asked them to replace audi a4 due to maintinance issue..They then offered me a kia soul as a replacement car.For a 2024 porsche tycan
  • FA
    Fiona Apperson
    Oct 23, 2025
    5.0
    Staff were excellent, friendly and eager to help in any way. They are very busy first thing in the morning which is expected as people are dropping off or picking up their cars. Please be courteous to the staff as they are doing the best they can at that time. . It might be helpful for staff to not answer the phones during busy time and work with the customer in the office. People will call back.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Waterloo?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.

Where is Enterprise Rent-A-Car located in Waterloo?

Enterprise Rent-A-Car is located at 379 Weber St. N., Waterloo, ON, N2J 3J2, Canada.