SIXT Rent A Car

Reviews

• MA

  mo'men alqalyoubi

  Dec 30, 2025
  5.0
  I would like to apologize to Regoo. I mistakenly rated him 3 stars, and this rating should have been for his colleague, not for him. His colleague made us wait for no reason, was unprofessional, and spoke to us in an inappropriate manner. He did not understand the documents and needed to ask about every small detail, which caused unnecessary delays. When I asked for an estimated time, he simply said it could be now or after the holiday, even though I already had a reservation. Later, Regoo stepped in and handled the entire case professionally. He understood the paperwork very well, had proper knowledge of international licensing, and successfully resolved all the issues quickly and efficiently. Thank you very much, Regoo, for your support. I sincerely apologize for the incorrect rating—it was not meant for you and should not have happened.
• IG

  Isabel Grindell

  Dec 27, 2025
  1.0
  Had a booking here and went to pick the car up this morning. The initial person we talked to was rude from the beginning. I made a mistake when booking and couldn’t change it because we booked with Expedia. We were asking questions about rebooking under my partners name and he was not giving any clear information. When we continue to as questions he got very frustrated and refused to service us. I asked his name and he said it was Thomas but very likely that is a lie. I told him I would love to speak to a manager if he isn’t one and he pushed me into the other guy there that was helpful and polite. Will never ever book here again and advise to go somewhere else. I was renting a car to see my family for Christmas and having an experience like this has put a wrench in our day. Horrible customer service and experience. Think twice before choosing this Sixt location.
• PC

  Peera Chunintharajak

  Dec 26, 2025
  1.0
  I’ve used Sixt many times in the past and usually had good experiences, which makes this situation even more disappointing. I originally booked a 5-seat car, then contacted Sixt in advance to upgrade to a 7-seat SUV. I was clearly informed by email that the 7-seat vehicle was available and confirmed, including the additional cost. However, when I arrived at the pickup location, there were no 7-seat cars available at all. The staff member at the counter told me that “it doesn’t matter what you book or email in advance”, and that they only had one 5-seat car left. This was extremely frustrating because I was traveling with two extra friends, and no solution was offered. The staff was not helpful and showed no concern for the situation. This experience caused stress and inconvenience, and it seriously affected my trust in the company. Very disappointing service this time.
• AE

  abdi elomami

  Dec 25, 2025
  1.0
  I had a confirmed reservation with Sixt in Toronto with a scheduled pick-up time at 10:00. Upon arrival at the station at 10:00, I was informed by the Sixt employee that no vehicle was available and that I should return at 12:30. I returned at 12:30 as instructed. At that time, there was still no vehicle available, and the station staff was unable to offer any alternative solution. Subsequently, we contacted Sixt customer service by phone while still on site. The customer service agent informed us that a vehicle would allegedly be available at Toronto Airport. However, we were also told that this vehicle would cost approximately USD 1,300 more than the originally confirmed reservation. This proposed alternative was not reasonable and does not represent a comparable replacement for the confirmed booking. As no vehicle was provided at the reserved location and no equivalent alternative was offered at the agreed price, this constitutes a failure to fulfil the reservation.
• CT

  Cameron Tania

  Dec 23, 2025
  1.0
  My experience with Sixt was nothing short of appalling and completely unacceptable, especially during the Christmas season when people are already stressed, busy, and spending hard-earned money just to be with their families. I booked a rental car online so I could travel north to see my family for the holidays. I received a booking confirmation, reviewed it thoroughly, and completed the entire booking process in good faith. At no point; anywhere on the confirmation, during checkout, or in any visible or reasonable place; was it disclosed that a physical credit card was required to pick up the vehicle. This is a critical requirement, and failing to disclose it is incredibly misleading. (Please see entire booking confirmation attached below) Because of this omission, I spent over an hour on December 23rd (11:40am) traveling by TTC to reach their location, which, frankly, was in a desolate, run-down, abandoned mall that felt sketchy and poorly maintained. By the time I arrived, I had already invested significant time, money, and effort; only to be coldly turned away. When I spoke to the clerk, the experience somehow got worse. They were cold, dismissive, and completely unsympathetic, offering zero solutions or alternatives. I explained that I do not own a credit card; something that is increasingly common in financially responsible adults. I offered to pay a cash or debit deposit. Declined. I then offered to provide the credit card details of my mother, who had given explicit permission. Also declined. Only accepting a physical card. No flexibility. No customer service. No attempt to help. My issue is simple: Canada has multiple widely accepted payment methods; debit, prepaid cards, e-transfers, mobile wallets, cash, paypal and more. If Sixt chooses to accept only ONE payment method, that restriction should be clearly, explicitly, and unavoidably disclosed during the booking process, not sprung on customers after they’ve already wasted their time getting to a remote location. Instead, Sixt allowed me to book, took my reservation, and let me travel all the way there; only to deny me service at the counter with a shrug. That is not just poor service; it’s careless, misleading, and disrespectful to customers’ time and money. This entire experience made it abundantly clear that Sixt does not care about its clients, their circumstances, or the inconvenience they cause; especially during the holidays. I will never use this company again, and I strongly caution others to think twice before trusting them with their travel plans. If I could give negative stars - I would. Happy Holidays.

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