Customer Service
Many customers praised the friendly and professional service, particularly highlighting staff members like Oscar and Shibly for their helpfulness and efficiency.
Management Issues
Several reviews pointed out significant problems with management, including poor communication, lack of available vehicles, and accusations of damage to cars that were not the customers' fault.
Wait Times
Customers frequently reported long wait times for vehicle pickup and drop-off, with some experiencing delays of over an hour despite having reservations.
Vehicle Condition
There were mixed reviews regarding vehicle cleanliness and maintenance, with some customers receiving dirty cars or vehicles with pre-existing damage.
Pricing and Transparency
While many found the pricing reasonable, there were complaints about unexpected charges and lack of transparency in billing practices.