Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Toronto, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Union Station location today.
Location
Hours
Reviews
3.2
163 reviews
5 stars
75
4 stars
15
3 stars
7
2 stars
7
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varied, with some praising their friendliness and helpfulness, while others reported rudeness and unprofessional behavior.
Reservation Issues
Many customers experienced problems with car availability despite having reservations, leading to significant frustration.
Pickup Delays
Numerous reviews mentioned long wait times for car pickup, often exceeding an hour, which caused inconvenience for customers.
Location Challenges
Customers found the location difficult to find and navigate, contributing to delays and confusion during both pickup and drop-off.
Car Quality
While some customers received well-maintained vehicles, others reported issues with cleanliness and functionality.
- KKKandy4 days ago1.0Is there any reason why no one is answering the phone at this location?
- HKHryhoriy KyrpychenkoJan 3, 20262.0I always book a mid-size SUV at least a few months in advance. This is my 2nd time renting a car with Enterprise. Last time, in August, I was picking up a car at Billy Bishop Airport location and was provided with a compact SUV even though I was charged for a mid-size one - no refund was provided. On Dec. 30th when picking up a car I was told that all mid-size SUVs were taken and I was provided with a family van instead - I did not enjoy driving this type of car, it is too massive for me plus the fuel consumption was crazy. When I shared my experience with Enterprise staff member on Jan. 2nd upon returning the car, I was told that they only guarantee that I will get a: "4 wheels and a steering wheel" but noone can ever guarantee a specific class of the car. So I don't see the point to book a specific class for a vehicle with this company as I was never able to get one. For this reason I decided to give a chance to a different car renter and I have already booked my next car rental with a competitor company since I did not enjoy any of my car rental experiences with Enterprise.
- MAMarwan AlaniDec 19, 20251.0Used to be a regular at this location for years, but the service has been steadily getting worse. I just got yelled at by someone there on the phone for booking a car that their system allowed me to book online. There are many things that I’m willing to tolerate, rude behaviour isn’t one of them! Enterprise just lost a customer that used to be loyal for over a decade.
- BBboylevalerieDec 17, 20255.0ENTERPRISE cars are always better than any other car rental and very affordable. I rented from Hertz last year, but went back to ENTERPRISE, because the Hertz cars were no where near as comfortable or cost effective. DEFINITELY RECOMMEND ENTERPRISE!
- JSJasmin SchultzeOct 27, 20254.0We dropped off a rental here that we got in another city, and it was difficult to find the location. If you're looking to drop off a car: navigate to "Parking Indigo Toronto - Brookfield Place", that's where you can enter the garage, then you need to follow the signs to P3 Enterprise. The drop-off itself went super smoothly and the staff was very kind.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Toronto?
Enterprise Rent-A-Car in Toronto offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.
Where is the Enterprise Rent-A-Car location in Toronto?
The Enterprise Rent-A-Car location is at 161 Bay St, Unite C80, Toronto, ON, M5J 2S1, Canada.
What are the opening hours for Enterprise Rent-A-Car at Union Station?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 2:00 PM.
Which payment methods are accepted at Enterprise Rent-A-Car Toronto?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Do they offer airport pick-up services at this Enterprise Rent-A-Car location?
Yes, airport pick-up is one of the services offered at the Enterprise Rent-A-Car Union Station location.
Can I book a rental car online for the Enterprise Rent-A-Car Toronto location?
Yes, you can reserve your rental car online through their website at https://www.enterprise.ca/en/car-rental-locations/ca/on/toronto-union-station-c24u.html.
Is the Enterprise Rent-A-Car Toronto location woman-owned?
Yes, it is indicated as a woman-owned business.
What grocery store is located near Enterprise Rent-A-Car at Union Station?
The Market by Longo’s grocery store is located nearby, offering convenient shopping options before or after your rental pickup.
Are there dining options near Enterprise Rent-A-Car at 161 Bay St?
Yes, nearby restaurants include Paramount Fine Foods, a Middle Eastern restaurant, and Thai Island, an Asian restaurant, ideal for grabbing a meal before or after your rental.
What other car rental companies are located near Enterprise Rent-A-Car Union Station?
Nearby car rental agencies include Budget Car Rental, Alamo Rent A Car, and Avis Car Rental, providing several options in close proximity.