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Enterprise Rent-A-Car

4.2
(403 reviews)

Business Details

340 Evans Ave., Toronto, ON
M8Z 1K2, Canada
(416) 252-0123

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Toronto, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kipling Avenue location today.

Location

Enterprise Rent-A-Car
340 Evans Ave., Toronto, ON
M8Z 1K2, Canada

Hours

Reviews

4.2
403 reviews
5 stars
293
4 stars
29
3 stars
9
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Jenny and Shibly for their outstanding service.

Communication Issues

Several reviews highlighted problems with communication, including staff speaking too quickly for non-native speakers and lack of follow-up on issues.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about rude staff, long wait times, and issues with vehicle cleanliness.

Overall Satisfaction

Despite some negative feedback, a significant number of customers expressed high satisfaction with their rental experience and would recommend the location.
  • MV
    Mama's Vlog
    Feb 18, 2026
    5.0
    I had a great experience with Enterprise. The staff were friendly, professional, and very helpful throughout the process. The vehicle was clean, well-maintained, and ready on time. The pickup and return process was smooth and hassle-free. Overall, excellent customer service and I would definitely recommend Enterprise to others.
  • JS
    Jmike Shubat
    Feb 14, 2026
    5.0
    Flexible with car choices ,, Friendly Staff..
  • DF
    Diana F
    Feb 8, 2026
    5.0
    I always rent from Enterprise. I’ve always received excellent customer service; however, Jenny is a gem. My vehicle was delayed which is not a big deal to me but Jenny went above and beyond to ensure the situation was handled correctly. She is extremely kind and genuine. I am truly impressed. Thanks again Jenny and Enterprise Team.
  • PS
    Pedro Santos
    Feb 6, 2026
    5.0
    Re. Evans ave. Etobicoke location. Very friendly, professional shop! Seameless rental/return vehicle protcols. Would rent from them again. Best Regards.
  • WA
    Wendel Aguilera
    Jan 26, 2026
    1.0
    Today on the phone, a guy was saying that my TD insurance didn't approve my rental after a month that I gave back the car. They are saying they will have to charge me instead my insurance. All good, maybe there is a misunderstanding. Then, I asked what do I need to ask from my TD insurance to provide to enterprise... The enterprise worker said extremely quickly, then I asked him again, "sir, could you slower down so I can write down". Again, he speak fast, I told him that English isn't my first language and he needed to slow down so I could understand and write. Same thing over and over again. That is why I give one star for this bad customer service that enterprise provides. I don't recommend to anyone, plus, they could simply call the insurance and solve all this by themselves without including me. Specially since it is not my first time renting a car in this location. Good luck with this worker with bad customer service.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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