Enterprise Rent-A-Car

Reviews

• MS

  Manpy Sehmi

  Dec 12, 2025
  1.0
  I am extremely dissatisfied with my recent experience with Enterprise Car Rental. First, I was incorrectly charged an additional $900, which I only noticed after carefully reviewing my receipt. This charge was a mistake and should never have occurred. Customers should not be expected to catch such significant billing errors themselves. Second, when I arrived at the rental location to pick up my car, there was no staff present at the desk. I waited approximately 20–25 minutes before anyone assisted me, which is unacceptable and unprofessional, especially for a scheduled pickup. Additionally, I was informed at the counter that the rental vehicle was restricted to in-town use only and could not be taken outside the city. This limitation was never disclosed online during the booking process, and I booked the vehicle based on the information provided on the website. Such critical restrictions must be clearly communicated in advance. Finally, due to an emergency, I was required to return the vehicle to a different location and was charged an extra $450 for this. Given the lack of transparency throughout the rental process, this additional charge felt excessive and unfair. Overall, this experience was frustrating, poorly managed, and lacking in transparency. I expect better communication, accurate billing, and professional customer service from a company of Enterprise’s reputation.
• AB

  Abhishek Brahmkhatri

  Nov 11, 2025
  5.0
  Excellent service!!
• SI

  Saher I

  Aug 26, 2025
  1.0
  Absolutely ridiculous service and team!! I booked a reservation and got a confirmation number then when landed, this lady at the desk said I don’t have a reservation under your name and we don’t have any cars available!!! They didn’t even inform me the reservation was canceled, no call or email or Nothing!!! Totally unacceptable and ridiculous! Always rude staff at this location and they know nothing!!!!
• JD

  John Duffenais

  Oct 27, 2019
  5.0
  Enjoyed my last rental
• MS

  michal sebastian

  Jul 9, 2019
  1.0
  PEOPLE, DO YOURSELF A BIG FAVOUR AND AVOID THIS PLACE ALL TOGETHER. All car rental companies at this airport have "procedure" -"gone home before closing hours" . They leave car keys with the security at the airport, who is just as frustruated as clients are. We found some keys with paperwork and names inside the pamphlet holder, but our keys were simply not there (I should have just taken first set of keys and drive that car). I called the number from google - no answer . The Enterprise general help number is just as useless. They could not do anything form us. This all happened after our company booked the car and we got there from Toronto on Porter flight at 09:30 pm. I see some responses from enterprise to contact them and they will look into this, DEAR enterprise WHEN I WANTED TO SPEAK TO YOU AT 9:30 PM , YOU WERE NOT ANSWERING. NOW, I REALLY HAVE NO TIME AND PATIENCE FOR YOU,. Thank you.

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