Enterprise Rent-A-Car

4.0
280 reviews

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Vaughan, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Thornhill location today.

Location

Enterprise Rent-A-Car
330 Steeles Ave W, Thornhill, ON
L4J 6W9, Canada

Hours

Reviews

4.0
280 reviews
5 stars
193
4 stars
17
3 stars
7
2 stars
3
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Krishna, Pouya, and Peter for their exceptional service.

Efficiency

Several reviews highlighted issues with long wait times for car pickup and drop-off, especially during busy periods, indicating a need for better staffing.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the vehicles, noting that they were well-maintained and equipped with features.

Management Issues

Some reviews pointed out poor management practices, including disorganization and inadequate staffing during peak times, leading to negative customer experiences.

Reservation Problems

There were multiple complaints about reservations not being honored, with customers arriving to find no vehicles available despite prior bookings.
  • AG
    Andres Garces
    4 days ago
    5.0
    Thank you for the great service team! S/o to the young gentlemen working on sunday. It was really busy but he was very calm and helpful despite the amount of people lined up.
  • TG
    That Pes Guy
    5 days ago
    5.0
    I was close to leaving a one-star review. We waited over an hour while another employee served people who came after us and ignored us, even though he clearly saw us waiting. Once Nate stepped in, everything changed. Within five minutes, he helped us. Five stars strictly for Nate and his customer service.
  • AR
    Armin Rezadoust
    Jan 5, 2026
    5.0
    I have rented from this location a couple of times and didn't experience any issues during or after the rental. Friendly and polite staff that despite being understaffed tries their best to make the customer happy. Kudos for being open on weekends! I can recommend them. Got an older year model last time which I wasn't quite happy with (no issues, just the comfort for long drive); Was promised an upgrade for a newer model on my next rental and even-though a few months was passed since then, they honoured that promise and upgraded my reservation with a premium car! The only improvement for the location I can think of is to be adequately staffed to reduce that pick-up and drop-off wait time.
  • EW
    Elana Winkler
    Jan 4, 2026
    1.0
    Nate was an excellent employee however he was the only staff member assisting 9 people on a Sunday afternoon...checking in customers, detailing the car, grabbing the car...an absolute nightmare. They need to hire more staff. Will not use this branch again until I know they are staff sufficiently
  • LL
    Luis Lainez
    Jan 3, 2026
    5.0
    Although there was only one person at the desk and we had to wait a while, the person was very friendly. Because I had made the reservation and registered online, the rental and return were swift.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Thornhill?

Enterprise Rent-A-Car in Thornhill offers a wide range of vehicles including cars, vans, and flexible rental options to suit your needs for errands, repairs, or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Thornhill?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturdays and Sundays from 9:00 AM to 1:00 PM.