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Enterprise Rent-A-Car

4.0
(295 reviews)

Business Details

330 Steeles Ave W, Thornhill, ON
L4J 6W9, Canada
(905) 882-8491
https://www.enterprise.ca/en/car-rental-locations/ca/on/thornhill-c2j7.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Vaughan, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Thornhill location today.

Location

Enterprise Rent-A-Car
330 Steeles Ave W, Thornhill, ON
L4J 6W9, Canada

Hours

Reviews

4.0
295 reviews
5 stars
206
4 stars
17
3 stars
7
2 stars
3
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their excellent service, highlighting individuals like Nate, Krishna, and Pouya for their professionalism and helpfulness.

Wait Times

Several reviews mentioned long wait times for vehicle pickup, especially during busy periods, indicating a need for better staffing.

Vehicle Quality

Customers generally reported satisfaction with the quality and cleanliness of the vehicles provided.

Management Issues

Some reviews pointed out disorganization and poor management practices, leading to negative experiences for customers.

Reservation Problems

Multiple customers expressed frustration over issues with reservations, including unavailability of cars despite confirmed bookings.
  • JF
    Jamil f
    Feb 20, 2026
    5.0
    If it wasn't for Gary and his excellent customer service skills, this place wouldn't survive. Thank you Gary for finding a solution in a tough situation that was out of your control.
  • LS
    Luchinsky Stan
    Feb 18, 2026
    5.0
    Easy, perfect with reasonable price
  • MY
    Matthieu Yiptong
    Jan 26, 2026
    5.0
    Good experience renting here. Staff got everything set up quickly but didn’t skip anything. Nice new car, in good shape, clean. Would rent here again for sure.
  • YC
    Yoan Creamer
    Jan 23, 2026
    5.0
    Great experience with Enterprise Rent-A-Car. The car was excellent, and the late and early opening hours were a huge help. What really stood out, though, was the staff — professional, incredibly accommodating, and genuinely helpful. We interacted with several team members, and every single one was positive and attentive. Easily the best rental car experience I’ve had.
  • JB
    Jerrin Bright
    Jan 20, 2026
    1.0
    Absolutely the worst Enterprise location I have ever dealt with. Completely useless. I had a reservation and still waited over an hour like an idiot while they did nothing. Then, after all that, they tell me the only car available has no winter tires, while it is literally snowing. The guy handing me the car actually had the nerve to say, “If it’s snowing heavily, it’s not gonna break, just be careful.” What kind of stupid, irresponsible answer is that? This isn’t about the car “breaking,” it’s about safety. Renting out cars without winter tires in snowy conditions is reckless and embarrassing for a company this big. What is the point of a reservation if you don’t have cars ready and just waste people’s time? I waited an hour to be offered a scrap car that is straight-up unsafe to drive in this weather. This place is disorganized, unprofessional, and clearly doesn’t care about customers at all. One of the worst service experiences I’ve ever had. Edit: What do you mean by “provide few more information”? I’ve already explained everything that happened during my visit to this branch, including how careless and irresponsible your employees were. There wasn’t even a crowd, yet someone with a valid reservation was made to wait for over an hour, only to be given unsatisfactory and misleading responses afterward. I don’t understand the purpose of asking to take this conversation private. If these issues can’t be acknowledged/ answered in a public forum, it raises serious questions about accountability and customer service standards.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Thornhill?

Enterprise Rent-A-Car in Thornhill offers a wide range of vehicles including cars, vans, and flexible rental options to suit your needs for errands, repairs, or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Thornhill?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturdays and Sundays from 9:00 AM to 1:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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