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Enterprise Rent-A-Car

3.9
(541 reviews)

Business Details

7200 Yonge St, Thornhill, ON
L4J 1V8, Canada
(905) 882-0400

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Thornhill, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Yonge And Steeles location today.

Location

Enterprise Rent-A-Car
7200 Yonge St, Thornhill, ON
L4J 1V8, Canada

Hours

Reviews

3.9
541 reviews
5 stars
320
4 stars
76
3 stars
31
2 stars
18
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Hannah, Habib, and Vincent for their exceptional service.

Rental Process

The rental process was generally described as smooth and efficient, with quick check-in and check-out experiences reported by several customers.

Vehicle Condition

While many customers appreciated the cleanliness and maintenance of the vehicles, there were some complaints about specific cars not being properly cleaned or having issues.

Communication Issues

Several customers expressed frustration with difficulty reaching the location by phone and issues with reservation confirmations, leading to negative experiences.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding upselling tactics and unprofessional behavior from certain staff members.
  • DB
    Don Burke
    3 days ago
    5.0
    Staff was great, curious,efficient and she always smiled which made my frustration of an accident and getting a car melt. I have used this locations many times, the fact I keep returning says it all
  • CE
    Chuck E
    5 days ago
    5.0
    Overall a great experience. In and out in about ten minutes when picking up and returning the vehicle. Staff was courteous and helpful. Should the need arise and need to rent a car, I will definitely consider Enterprise as my Go To!
  • JL
    Jae Myung Lee
    Feb 19, 2026
    1.0
    After checking in and confirming car will be ready. I had to wait 40 mins to get the rental car. Turns out they completely forgot about me 🤷‍♂️. To make matters worse, the rental was almost out of gas when I got in, so I had to refuel right away. And unless I return it empty, I’m basically paying to top up their car for free.
  • CC
    Craig Cui
    Feb 11, 2026
    2.0
    At the time of delivery, the vehicle had not been refueled, it was not washed, and the windshield washer fluid had not been filled. In addition, the reception process was quite slow, which made the overall pickup experience less satisfactory than expected. I understand that dealerships can be busy; however, these are basic delivery standards that customers reasonably expect when picking up a vehicle. Unfortunately, this experience did not reflect the level of service I anticipated.
  • SK
    Shideh K
    Feb 6, 2026
    1.0
    This was the worst experience I’ve ever had with them. My car was stolen, and when I went to get a replacement especially considering how extremely cold it is in winterI specifically asked for a very safe vehicle. Instead, they gave me a car that was not only unsafe but also drove poorly. When I called to ask for a replacement, they told me “this is what it is” and refused to take any responsibility. I had a very bad experience with them, and their staff were extremely rude and unprofessional. Unfortunately, customer service in Canada has changed a lot standards have dropped, and people have become very disrespectful

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Thornhill, ON?

Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.

What are the operating hours for Enterprise Rent-A-Car at the Yonge And Steeles location?

They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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