Enterprise Rent-A-Car

Reviews

• RF

  R Fernando

  Sep 8, 2025
  5.0
  Picked up a rental on Thursday — quick, easy, and the attendant was polite and helpful. Once we got the car home though, I realized it came with a few “bonus features” I hadn’t signed up for. Let’s just say my excitement quickly shifted to “hmm, maybe next time I’ll try somewhere else.” Then came Gaurav. On return day, he didn’t rush me, didn’t dismiss me, and definitely didn’t give me the classic “yeah, okay buddy” shrug. Instead, he actually listened, went through every single concern, sympathized, and then pulled off a resolution that flipped the whole experience on its head. Honestly, if it weren’t for Gaurav, this review would have looked very different (and with far fewer stars). But thanks to him, Enterprise has gone from “maybe not again” to “yep, you’ll see me back.” Hats off to Gaurav — he’s the reason this turned from a headache into a 5-star story
• JN

  julie nguyen

  Aug 29, 2025
  1.0
  1/10! I have rented cars with this location multiple times and loved every car and service we got each time. Unfortunately today I had rented a compact SUV for a long drive to a wedding. I booked this car 7 days in advance and received a phone call to confirm the booking the day before pick up so this car should have been ready for us. Arrived on time and was brought to a red Jeep compass. We didn’t want a red car due to personal reasons so asked if they had another car available. He pointed to a white Chevy but said it would require 20 mins to get cleaned which we did not have time to wait around for, so we signed the paperwork for the red SUV. I got inside and immediately noticed the seats were NOT CLEAN. The steering wheel was so sticky and shiny that Lysol wipes did not clean it, I spent 15 mins wiping it with alcohol during my drive and my passenger spent 30 mins cleaning the rest of all the surfaces of the car. Even with that intense clean, my elbows and skin that came into contact with the surface of the car was brown by the end of our 4 hr drive. Luckily I was not wearing light coloured clothes to the wedding. We returned the car more clean than we received it. I was so shocked by how bad this experience was compared to the previous that I think it might have changed owners. Staff was not as great or friendly as they used to be upon pick up and return.
• JP

  Jay Patel

  Aug 29, 2025
  1.0
  Only because have to wait for 1 hour to get my vehicle every time.. the guy who helps is amazing but owner won't hire and keep customers waiting.
• JJ

  Jesse

  Aug 27, 2025
  1.0
  They sent me an email saying I had a reservation booked through insurance. I arrange a ride there, wait 15 minutes for someone to show up at the desk and then they tell me they have no cars. So I have to call my ride and have them come all the way back to get me. Completely unprofessional and wasted hours of my day.
• SB

  sienna bullied

  Jun 30, 2025
  1.0
  Enterprise Stouffville plainly took full advantage of us financially and with 0 professionalism, kindness, or competency when we needed to rent a car long-term. The staff here understood that our need for a vehicle was urgent and was going to be for an extended period of time, and CHOSE not to offer any sort of long-term rate - instead they blind sided us with double the rates without notifying us, quick changeovers of vehicles that cost more for no specific reason, which was also an extremely inconvenient task for us as renters, and purposely refusing to inform us of a long-term option that could have saved us hundreds of dollars. When we were finally pushed to our limit with unnecessary fees and trading in vehicles at any point they insisted, so we returned the car and were shocked to find they had more than DOUBLED our rate for the last week of our rental without giving us any sort of heads up or leniency based on that negligence at the time of return. The experience we had with Stouffville Enterprise was disappointing, frustrating, drained us financially, and to top it all off the customer service was disgusting to two people that could have been loyal customers. Shame on you, I will absolutely not be recommending their services to any friends, family, or even acquaintances in the future.

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