Enterprise Rent-A-Car

3.9
905 reviews

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Scarborough, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wexford location today.

Location

Enterprise Rent-A-Car
2116 Lawrence Ave East, Scarborough, ON
M1R 3A3, Canada

Hours

Reviews

3.9
905 reviews
5 stars
580
4 stars
81
3 stars
32
2 stars
25
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Bhavin, Pouya, and Inzamam for their exceptional service.

Vehicle Quality

Most reviews highlighted the cleanliness and good condition of the vehicles, although there were some complaints about receiving dirty cars or vehicles with mechanical issues.

Long Wait Times

Several customers reported long wait times for both pickup and drop-off, especially during busy periods, which negatively impacted their overall experience.

Reservation Issues

There were multiple complaints about not having the reserved vehicle available upon arrival, leading to customer frustration and disappointment.

Mixed Experiences

While many customers had positive experiences, there were also significant complaints regarding unprofessional behavior from staff and poor handling of customer concerns.
  • NS
    Nadeem Shaik
    Jan 2, 2026
    5.0
    I have rented a car from this center several times, and the service has always been excellent. Bhavin is very professional and quick to help—he has assisted me on multiple occasions whenever I visited.
  • SG
    Shakiba Gholami
    Dec 28, 2025
    5.0
    Pouya Eslami was the one who helped us, and he honestly made a big difference. It was extremely busy with a long line since it was during the holidays, but he stayed calm, patient, and friendly the whole time. He took the time to explain everything clearly and never made us feel rushed, which we really appreciated. Even though the branch was very busy, the overall atmosphere was positive and the staff handled everything professionally. Great customer service under pressure. I’d definitely recommend this location.
  • SK
    Shukrullah Khan
    Dec 18, 2025
    1.0
    Very bad experience with them especially with( Pouya Eslami ) because what he said on the day we was renting the vehicle that your insurance is covering only 3000$ and you can take this vehicle and you can drive for 30 days .After some days they give us call saying that you have to bring the vehicle back when we went there and talk to him i told him every word he said on the first day. I don’t prefer this location to any one to go there.
  • LA
    Lareina Jayne Ongtawco Abutan
    Dec 18, 2025
    5.0
    WOW. Just WOW. This Enterprise location is hands-down one of the best customer service experiences I’ve ever had. Every single person here is AMAZING—so kind, so helpful, and genuinely happy to help, which makes all the difference. Huge, massive shoutout to Pouya and Liam—absolute legends. They went above and beyond in every way and somehow turned a stressful, inconvenient situation into something incredibly smooth, easy, and honestly… enjoyable?! That’s talent. This team deserves ALL the recognition (and raises 👀💸). The professionalism, positivity, and care shown here is next level. If you’re coming to Enterprise, this is the location you want. Thank you a million times over! God bless you all! You truly make a difference!
  • FM
    faizal mulla
    Dec 13, 2025
    1.0
    After being involved in a car accident that was not my fault, I visited this Enterprise location through insurance. For clarity, the vehicle I had the accident in was a Hyundai Elantra. At pickup, I was given only two options: Nissan Versa or Nissan Sentra. I politely asked if any other vehicles were available, such as Toyota or Hyundai, but was told there were no other options, so I had to take the Sentra. After two days, I returned to request an exchange. Instead of a professional response, the staff member replied in a sarcastic tone, saying, “Do you want an Elantra?” This felt dismissive and unnecessary, especially given that I had just been in an accident. The overall interaction gave me the impression that I was not treated with the same level of respect or consideration I would expect as a customer. As an immigrant renting through insurance, it felt like my concerns were not taken seriously, and I couldn’t help but feel that the experience may have been different if I were treated like other customers. Renting through insurance does not mean a customer should be treated differently or forced to compromise on safety, vehicle quality, or basic courtesy. The accident was not my fault, and I expected professionalism and empathy. Overall, I was disappointed with the attitude, limited options, and lack of customer-focused service at this location.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Scarborough?

Enterprise Rent-A-Car offers a wide range of vehicles including economy, luxury cars, vans, and trucks to suit different rental needs.

Where is the Enterprise Rent-A-Car location in Scarborough?

The Enterprise Rent-A-Car is located at 2116 Lawrence Ave East, Scarborough, ON, M1R 3A3, Canada.