Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Richmond Hill, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Richmond Hill location today.
Location
Hours
Reviews
3.9
541 reviews
5 stars
316
4 stars
77
3 stars
41
2 stars
13
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were numerous complaints about poor communication, long wait times, and unprofessional behavior from some employees.
Vehicle Availability
Several customers expressed frustration over the unavailability of reserved vehicles, leading to disappointment and dissatisfaction with their rental experience.
Efficiency
Many reviews highlighted issues with long wait times for both pick-up and drop-off, indicating that the location is often understaffed during peak hours.
Overall Experience
Despite some positive experiences, a significant number of customers reported dissatisfaction with their rentals, citing issues with vehicle condition, service delays, and billing problems.
Staff Recognition
Certain employees, such as Anothen and Ryan, received commendations for their exceptional service, indicating that there are standout team members who positively impact customer experiences.
- MMMSKNov 16, 20254.0Good but so busy
- RBReza BeyzaeiNov 2, 20255.0Great service and clean car. Overal, a very good experience.
- DDDominoOct 21, 20251.0They can't even answer the phone....literally ever. They even pick up and immediately hang up. Don't give them your business.
- ANArtem NazarenkoSep 27, 20251.0These people can't even prepare a vehicle that was discussed days before the rental date, at least check it knowing it has to go out for rent that day, watsed my time. Call the and triple check before coming even if you had everything arranged
- MSmohsen salesiSep 24, 20251.0I had a very disappointing experience at this store. After waiting for a long time to rent a car, they told me that the vehicle I wanted was not available. Unfortunately, even though I offered them the car that my insurance covered, they claimed it was reserved. However, right after me, they gave the exact same car to another customer who had not even reserved it. This was very unprofessional and unfair. I left unsatisfied with the service and would not recommend this location.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Richmond Hill?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.
What are the operating hours for Enterprise Rent-A-Car in Richmond Hill?
The Richmond Hill location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Richmond Hill?
Enterprise Rent-A-Car is located at 60 Industrial Rd, Richmond Hill, ON, L4C 2Y1, Canada.
Can I book a rental car online for the Richmond Hill location?
Yes, you can reserve a rental car online through their website at https://www.enterprise.ca/en/car-rental-locations/ca/on/richmond-hill-c275.html.
What payment methods are accepted at Enterprise Rent-A-Car in Richmond Hill?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer airport pick-up services in Richmond Hill?
Yes, airport pick-up service is available as part of their rental options.
Are there any nearby automotive service centers around Enterprise Rent-A-Car in Richmond Hill?
Yes, nearby automotive services include Top Gear Automotive Service, Barry's Quality Care Automotive, and Favorite Auto which can be helpful for vehicle maintenance.
What other car rental agencies are close to Enterprise Rent-A-Car in Richmond Hill?
Alamo is another car rental agency located nearby which could provide alternative rental options.
Are there any entertainment or leisure spots near Enterprise Rent-A-Car in Richmond Hill?
Yes, Richmond Hill Center offers retirement home services, a casino, and a cinema, making it an interesting spot to visit before or after your rental.
How can nearby car dealers benefit a customer renting from Enterprise Rent-A-Car in Richmond Hill?
Nearby car dealers like USA 1 Automobiles Importers and Sando Motors can assist customers interested in vehicle purchases or trade-ins alongside their rental needs.