Enterprise Rent-A-Car

3.9
541 reviews

About

Car Rental AgencyVan Rental
Need a rental car in Richmond Hill, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Richmond Hill location today.

Location

Enterprise Rent-A-Car
60 Industrial Rd, Richmond Hill, ON
L4C 2Y1, Canada

Hours

Reviews

3.9
541 reviews
5 stars
316
4 stars
77
3 stars
41
2 stars
13
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were numerous complaints about poor communication, long wait times, and unprofessional behavior from some employees.

Vehicle Availability

Several customers expressed frustration over the unavailability of reserved vehicles, leading to disappointment and dissatisfaction with their rental experience.

Efficiency

Many reviews highlighted issues with long wait times for both pick-up and drop-off, indicating that the location is often understaffed during peak hours.

Overall Experience

Despite some positive experiences, a significant number of customers reported dissatisfaction with their rentals, citing issues with vehicle condition, service delays, and billing problems.

Staff Recognition

Certain employees, such as Anothen and Ryan, received commendations for their exceptional service, indicating that there are standout team members who positively impact customer experiences.
  • MM
    MSK
    Nov 16, 2025
    4.0
    Good but so busy
  • RB
    Reza Beyzaei
    Nov 2, 2025
    5.0
    Great service and clean car. Overal, a very good experience.
  • DD
    Domino
    Oct 21, 2025
    1.0
    They can't even answer the phone....literally ever. They even pick up and immediately hang up. Don't give them your business.
  • AN
    Artem Nazarenko
    Sep 27, 2025
    1.0
    These people can't even prepare a vehicle that was discussed days before the rental date, at least check it knowing it has to go out for rent that day, watsed my time. Call the and triple check before coming even if you had everything arranged
  • MS
    mohsen salesi
    Sep 24, 2025
    1.0
    I had a very disappointing experience at this store. After waiting for a long time to rent a car, they told me that the vehicle I wanted was not available. Unfortunately, even though I offered them the car that my insurance covered, they claimed it was reserved. However, right after me, they gave the exact same car to another customer who had not even reserved it. This was very unprofessional and unfair. I left unsatisfied with the service and would not recommend this location.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Richmond Hill?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.

What are the operating hours for Enterprise Rent-A-Car in Richmond Hill?

The Richmond Hill location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.