Need a rental car in Pembroke, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pembroke location today.
Overall, customers praised the friendly and professional staff, highlighting their helpfulness and willingness to accommodate needs.
Vehicle Quality
Many reviews noted that the vehicles were clean, well-maintained, and met customer expectations.
Reservation Issues
Several customers reported problems with vehicle availability and booking confirmations, leading to frustration and dissatisfaction.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor management and customer service in specific instances.
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Debbie Ryan
3 days ago
5.0
Great experience! Clean new car. Friendly polite service. Shuttle service was great!
SO
Scott O'Reilly
4 days ago
5.0
These guys are always easy to work with. Only complaint is that youre not open on Sunday! Lol sorry
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Sean “Skipper” Nelson
Feb 8, 2026
5.0
Great customer service... very polite staff... very friendly driver that picked me up from where I was.... vehicle was very clean... I have to say... great job....
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C M
Feb 5, 2026
5.0
We had an excellent experience at Enterprise Car Rental, thanks to Noah. He was friendly, professional, and incredibly courteous throughout the entire process. Everything was smooth and stress-free, and what really stood out was the follow-up courtesy call afterward — such a thoughtful touch that truly shows great customer care. Noah is a real asset to Enterprise. Highly recommend!
FP
Faith Policarpio
Jan 30, 2026
5.0
I received exceptional service from the Pembroke location. Every employee I spoke with was fantastic, and I will definitely be using this location going forward whenever I need a vehicle. I don’t usually require a rental, but with all the vehicles at home out of town for the week, the team at Enterprise Pembroke made the entire process seamless and stress free.
What I enjoyed most was their ability to have a meaningful conversation with me and not just ask questions. When I picked up the vehicle, I was given a lot of helpful information specific to the condition of the car and its winter tires. Upon dropping it off, they also provided additional context around the things I experienced while driving the car. Even though it was at no fault of their own, they still took ownership of the vehicle they provided and offered me a free upgrade on my next rental. I am not very strong with technical details, especially when it comes to sensors and alert management especially in a car i’m not used to, but they put my experience first and made sure I felt supported throughout.