Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Ottawa. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Ottawa today!
Location
Hours
Reviews
4.3
329 reviews
5 stars
228
4 stars
43
3 stars
13
2 stars
11
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and commitment to providing excellent service.
Vehicle Quality
Customers frequently noted the cleanliness and good condition of the vehicles, with several mentioning upgrades and new models.
Pickup/Drop-off Experience
The rental process, including pickup and drop-off, was often described as quick and efficient, although some customers experienced delays.
Reservation Issues
Several reviews mentioned problems with vehicle availability and issues related to reservations, particularly for Emerald Club members.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor customer service and unprofessional behavior from some staff.
- SMStéphane Mercier2 days ago5.0Excellent service.... Souriant,poli il prenne leurs clients a cœur...
- JQJ QuestNov 1, 20252.0They seem nice and the service is pretty convenient but it's a bit shifty. Firstly, there's Alamo/National at the same location- they will rent you a car with National if the rate is higher than what you could book yourself through Alamo (they never spin-around the iPad or hand you any paperwork, you just find out that it's National after they hand you the receipt. They under-estimate the prices by like 30% by telling you it's "$x per day" before taxes and their added fees. Again, you would get better service scrolling the phone in front of them than speaking to them. And even after the Alamo-National mixup, they don't do the Emerald Club 10% discount (which, again, is there if you check the website). I've never had anything like this from my hometown National or even other airport ones. Really tiresome. EDIT: Knocking 1 off for the company response (just "go to the website" which has no online option, just 1-800 numbers. The people on the 1-800 number can't/don't do anything).
- CTChristopher TownsonNov 1, 20255.0Car was good, construction at the airport made places and routes slightly different than the last time I was there. Signage could be a little more prominent. Pick up and drop off were fine. Coming back to the Ottawa airport on the parkway is fine but when you get to the airport there are signs that appear to indicate one lane for rental return then at the last min point to the other direction. The first sign indicates left lane, then there is one sign that indicates right side so you change lanes then the last sign before the Arrival/Departure split indicates left for rental returns. All signs should indicate "rental returns keep left"
- EGElizabeth GillespieOct 27, 20254.0Car was not available at time reserved, so had to wait at least 30 minutes until appropriate car showed up. Company did offer a small rebate when we voiced our complaint.
- CKC KOct 26, 20255.0National has been my car rental agency of choice for the last year and I’m very pleased with their service across every location I’ve rented from. Excellent customer care and fantastic vehicles
Frequently Asked Questions About National Car Rental
What are the operating hours of National Car Rental in Ottawa?
National Car Rental in Ottawa is open daily from 7:00 AM to 12:00 AM, with an additional open interval from 12:00 AM to 1:00 AM.
Where is National Car Rental located in Ottawa?
National Car Rental is located at 1003 Airport Parkway Private, Ottawa, ON, postal code K1V 2C1, Canada.
What payment methods does National Car Rental accept?
National Car Rental accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I skip the counter when renting a car at National Car Rental in Ottawa?
Yes, you can skip the counter by choosing any car in the aisle and managing your rental through the National app with Emerald Club.
What kinds of car rentals does National Car Rental offer?
National Car Rental offers economy car rentals, luxury car rentals, and general rental cars. They also provide airport pick-up service.
What is the main phone number to contact National Car Rental in Ottawa?
You can contact National Car Rental at +1 613-737-7023.
Are there other car rental agencies near National Car Rental in Ottawa?
Yes, nearby car rental agencies include Avis Rent A Car, Thrifty Car Rental, Hertz, Budget Car Rental, and Alamo Rent A Car, providing customers with multiple options.
How can the Ottawa Macdonald–Cartier International Airport assist customers visiting National Car Rental?
The Ottawa Macdonald–Cartier International Airport is close by, making it convenient for travelers to pick up rental cars directly after their flights at National Car Rental.
Are there dining options near National Car Rental in Ottawa?
Yes, nearby dining options include Fionn MacCool's Irish Pub, Booster Juice smoothie bar, Harvey's fast food restaurant, and Subway sandwich shop.
What languages are supported at National Car Rental in Ottawa?
National Car Rental in Ottawa offers services primarily in English.