Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Ottawa, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alta Vista & Bank location today.
Location
Hours
Reviews
4.0
489 reviews
5 stars
303
4 stars
58
3 stars
28
2 stars
12
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individuals like Gillian, Isaac, and Alyssa for their exceptional service.
Rental Process
The rental process was often described as smooth and efficient, with quick pick-up and drop-off times reported by several customers.
Vehicle Availability
There were multiple complaints about vehicle availability, with some customers experiencing last-minute cancellations and being informed that reserved vehicles were not available.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding rude staff and poor customer service, particularly from management.
Cleanliness and Quality
Customers frequently noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
- HHharj4 days ago5.0Wonderful service, friendly staff and got my car fairly quickly. Unfortunately my credit card was not working well so used my debit, which needed some extra authentication but that not an issue at all! Thanks to Jonah and the team for their great service.
- JGjulie gibson5 days ago5.0After an accident we had to get a car quite quickly -we called and spoke to Justin who was super helpful and got us sorted with a car within the hour. When we picked it up he was so friendly and efficient - great work ethic in this office. Highly recommended
- GGGuitarman5 days ago5.0I had an excellent experience with this Enterprise location multiple times. The service is always quick, friendly, and incredibly efficient. I was picked up from Donnelly Ford with almost no wait time, and the whole process was smooth from start to finish. The car given was very clean and full of gas. This location truly goes above and beyond when it comes to customer service, you can tell they really care about their customers. Highly recommend! Thanks again, Fred.
- MHMohamed HusseinNov 10, 20255.0I had an amazing experience renting from this branch — hands down one of the best! Jonah, the Branch Manager, truly leads by example. He was professional, friendly, and made sure everything went smoothly from start to finish. Moe, the Assistant Manager, went above and beyond to help me choose the right car and made the process quick and stress-free. He was patient, kind, and incredibly professional — a true standout! I also want to thank Jasmin, Justin, and Nancy for their help along the way. Every interaction with them was pleasant and genuine — they made sure I felt taken care of throughout my rental. The car was spotless and ran perfectly, but what really impressed me was the team. Their attention to detail and commitment to great service made all the difference. Huge thanks again to Jonah, Moe, Jasmin, Justin, and Nancy — you’ve earned a loyal customer!
- RRRiaNov 4, 20255.0At Enterprise, it is an absolute Pleasure to work with People who are Kind.Helpful.Radiate Sunshine...♥...Then, I haven't even mentioned yet their highly Professional way of conducting my car rental, this, being my second time around...♥...To say that they have my Highest Endorsement, is an understatement...♥...Thank*U*All. From the Heart...♥...Maria Turner ...♥...
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Ottawa?
You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in Ottawa.
Where is the Enterprise Rent-A-Car location in Ottawa?
The Enterprise Rent-A-Car is located at 1788 Bank Street, Ottawa, ON, postal code K1V 7Y6.
What are the operating hours for Enterprise Rent-A-Car in Ottawa?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday 9:00 AM to 1:00 PM, and Sunday 11:00 AM to 4:00 PM.
What payment methods are accepted at this Enterprise Rent-A-Car location?
The location accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Do they offer airport pick-up services?
Yes, Enterprise Rent-A-Car at this location offers airport pick-up services.
Is Enterprise Rent-A-Car at Alta Vista & Bank known for any special features?
They offer flexible rental options with a wide range of vehicles and stress-free rentals with friendly service to get you on your way fast.
Can I find other car rental agencies near Enterprise Rent-A-Car on Bank Street?
Yes, Alamo is another car rental agency located nearby, which could provide alternative rental options.
Are there automotive services near Enterprise Rent-A-Car if I need vehicle maintenance?
Nearby automotive services include AZ Auto Sales & Services and Spartan Collision Corp, which offer repairs and maintenance.
What dining options are available near Enterprise Rent-A-Car at 1788 Bank Street?
You can enjoy nearby restaurants like Lick's Ice Cream & Burger Shop, Ocho Rios Caribbean Eatery, Beijing Legend, and Domino's Pizza before or after your rental.
Are there financial services near Enterprise Rent-A-Car that customers might find useful?
Yes, nearby financial services include CIBC bank, Certified Mortgage Broker Ottawa, Centum Bank Street Mortgage, and Western Union currency exchange.