Enterprise Rent-A-Car

4.0
494 reviews
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Business Details

1788 Bank Street, Ottawa, ON
K1V 7Y6, Canada
(613) 247-0220
https://www.enterprise.ca/en/car-rental-locations/ca/on/ottawa-alta-vista-bank-c311.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Ottawa, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alta Vista & Bank location today.

Location

Enterprise Rent-A-Car
1788 Bank Street, Ottawa, ON
K1V 7Y6, Canada

Hours

Reviews

4.0
494 reviews
5 stars
308
4 stars
58
3 stars
28
2 stars
12
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and helpful, with many specific mentions of individual employees who provided exceptional service.

Rental Process

The rental process was frequently described as quick, smooth, and efficient, although some customers experienced issues with vehicle availability and long wait times.

Vehicle Quality

Most customers reported that the vehicles were clean, well-maintained, and met their expectations, although there were isolated complaints about specific vehicles being dirty or not having necessary features.

Reservation Issues

Several customers expressed frustration with reservation problems, including last-minute cancellations and unavailability of reserved vehicles, which negatively impacted their experiences.
  • KS
    Karim El Siblani
    2 days ago
    5.0
    I had a great experience with Enterprise Rent-A-Car. The service was excellent from start to finish. The staff were friendly, professional, and efficient. The car I received was very clean and well maintained, which made the whole rental experience smooth and stress-free. I was also pleasantly surprised with a free upgrade, which made the trip even better. A special thank you to Moe for going above and beyond, his customer service was outstanding and truly made the difference. He was helpful, attentive, and made sure everything was taken care of quickly. I would absolutely recommend this Enterprise location and will be using them again in the future.
  • SF
    sasan farboudi
    Jan 5, 2026
    5.0
    I was very satisfied with the service. Mohamed is extremely friendly and professional—he guided me through the entire process and was very helpful. I also want to thank Roukiya for her support; she was very helpful as well. Highly recommended!
  • BR
    Brenda Rosler
    Dec 5, 2025
    5.0
    Who's the best experience I've ever had with a rental I recommend going there if you need a rental
  • GS
    Greg Siemens
    Nov 27, 2025
    5.0
    I've rented 5 vehicles at this branch in the last 2 months, and every time it was fast, smooth, and the team at this branch were top notch.
  • GG
    Guitarman
    Nov 18, 2025
    5.0
    I had an excellent experience with this Enterprise location multiple times. The service is always quick, friendly, and incredibly efficient. I was picked up from Donnelly Ford with almost no wait time, and the whole process was smooth from start to finish. The car given was very clean and full of gas. This location truly goes above and beyond when it comes to customer service, you can tell they really care about their customers. Highly recommend! Thanks again, Fred.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Ottawa?

You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in Ottawa.

Where is the Enterprise Rent-A-Car location in Ottawa?

The Enterprise Rent-A-Car is located at 1788 Bank Street, Ottawa, ON, postal code K1V 7Y6.