Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Ottawa, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Ottawa Lowertown location today.
Location
Hours
Reviews
4.1
303 reviews
5 stars
200
4 stars
35
3 stars
13
2 stars
9
1 star
46
What are people saying?
AI-generated from recent customer reviews
Booking Issues
Numerous customers reported problems with the online booking system, including confirmed reservations not being honored and vehicles not being available upon arrival.
Customer Service
While many reviews praised the staff for their friendliness and professionalism, there were also significant complaints about unprofessional behavior and poor service at certain locations.
Vehicle Quality
Customers generally noted that the vehicles were clean and well-maintained, although there were isolated incidents of receiving poorly maintained cars.
Location Convenience
The St. Patrick Street location was frequently highlighted for its convenient access and efficient service, making it a preferred choice for many customers.
Management Praise
Several reviews specifically commended the branch manager and staff for going above and beyond to assist customers, enhancing their rental experience.
- SJSam JuniorNov 13, 20255.0⭐⭐⭐⭐⭐ I had an excellent experience at the Enterprise on St. Patrick Street in Ottawa. Nigel and Julia were incredible from start to finish. They greeted me with a warm welcome, made the whole process easy, and their friendly service stood out right away. Communication was clear, helpful, and professional the entire time. It’s rare to find a team that genuinely cares about the customer experience, but Nigel and Julia delivered exactly that. Highly recommend this location >> thank you both!
- DGDavid GrayOct 17, 20251.0I thought I rented a car online through Enterprise's website. I got a confirmation number and everything seemed to be in order. I got an email asking me to check in now, but the time was wrong. I phoned this location and they told me that they have no cars and have a similar conversation with customers on a daily basis.
- GHGösta HellströmSep 29, 20255.0Vi är mycket nöjda med hantering och bemötandet i samband med vår bilhyra från Enterprise Ottawa Downtown, St Patrick Street. Kan rekommenderas!
- CFCeline FuriSep 27, 20255.0Very effective and nice service
- RMR MalletteSep 22, 20251.0the crappiest booking system ever, called the only location open at night to book a car for the next morning, they said it has to be done online, so I did, i booked a car for first thing in the morning and got my confirmation number but then first thing in the morning i get a call from the location the car was booked at to tell me they dont have a car....so then I call the booking system again ( bcs you cant call the locations directly) so they book me a car for 8;30 at another location and i asked the lady while i was on the phone to confirm that there is a car available and ready for 8;30 and she says yes.....so i jump into a Uber to make my way there and halfway there i get a call from the location saying they dont have a car for me until the afternoon.....what the hell kind of booking system is this saying yes the car will be ready but it wont?????..tried to book twice within 12 hours and I just simply got screwed...I had an important meeting in Montreal I had to delay cuz you cant book a goddamn car properly with these guys....ridiculous
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Ottawa Lowertown?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car at 355 St. Patrick St, Ottawa?
The location is open Monday to Thursday from 8 AM to 5 PM, Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car at Downtown Ottawa Lowertown offer airport pick-up services?
Yes, airport pick-up is one of the services available at this location.
What languages are supported at Enterprise Rent-A-Car in Ottawa?
English is the supported language for customer service at this location.
Is Enterprise Rent-A-Car in Ottawa owned by women?
Yes, the location is noted to be women-owned.
Which nearby transit or rental agencies can help if I need an alternative car rental in Ottawa?
Nearby car rental agencies include Alamo and another Enterprise Rent-A-Car location offering truck rentals, which can be alternatives if needed.
What dining options are near Enterprise Rent-A-Car at 355 St. Patrick St?
You can visit nearby restaurants such as Tim Hortons, The Swadisht (Indian cuisine), The Prantha, UNO Pizzeria & Grill, Champa Thai Cuisine, and Brigid's Well pub for meals before or after your rental.
Are there any parks or outdoor activities near the Enterprise Rent-A-Car location in Ottawa?
Yes, Raphael Brunet Park and Stanley Park (which includes a dog park) are nearby and great for outdoor activities.
What other nearby services might be useful for customers renting a car downtown?
Nearby services include automotive repair at Oil Changers, convenience stores like Lauzon Meats and Blue Nile Store, beauty services at OudLux Collection, and accommodation options such as Holiday Inn Express & Suites Downtown Ottawa East.