Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Ottawa, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Ottawa Lowertown location today.
Location
Hours
Reviews
4.1
308 reviews
5 stars
206
4 stars
35
3 stars
13
2 stars
9
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Nigel, Dryden, and Marco for their exceptional service.
Booking Issues
Several reviews highlighted significant problems with the booking system, including overbooked vehicles and last-minute cancellations, leading to customer frustration.
Cleanliness and Vehicle Quality
Customers consistently noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Location Convenience
The downtown location was frequently mentioned as convenient, making the rental process easier for customers.
Mixed Experiences
While many reviews were positive, there were notable complaints about unprofessional behavior from some staff members and issues with the booking process.
- GGGuy Goodwin-Gill5 days ago5.0Excellent, friendly and knowledgeable staff who go out of their way to make the rental process easy to navigate. They demonstrate how important is 'the people side', when so much is automated and paperless - Thank you!
- LLLaura LimaDec 31, 20255.0I had a really great experience here! Both pick up and drop off were facilitated by Nigel, who was very helpful and kind.
- NMNajib El MdaghriDec 28, 20255.0The staff were friendly and helpful, and the whole rental process was clear and straightforward. From pickup to return, everything was smooth and efficient. Would definitely rent again.
- MWMaple Grain WoodcraftDec 9, 20255.0I’ve rented from the Enterprise location on St. Patrick Street a couple of times and each experience has been excellent. The staff are friendly, professional, and make the rental process quick and easy. The cars are always clean and ready, and the downtown location is very convenient. Overall, great service and I would definitely recommend this branch for anyone needing a reliable rental in dowtown Ottawa. Update: Thank you, Stacy — I appreciate the kind response. This downtown branch continues to offer the kind of consistency and care that makes travel logistics feel smooth and dependable. I’m glad to reflect that in my review, and I look forward to future visits. Wishing you and the team a calm and successful year ahead. — H.Z.
- GRGatherer RNov 26, 20255.0Excellent service Defently rent from the the staff is amazing
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Ottawa Lowertown?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car at 355 St. Patrick St, Ottawa?
The location is open Monday to Thursday from 8 AM to 5 PM, Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car at Downtown Ottawa Lowertown offer airport pick-up services?
Yes, airport pick-up is one of the services available at this location.
What languages are supported at Enterprise Rent-A-Car in Ottawa?
English is the supported language for customer service at this location.
Is Enterprise Rent-A-Car in Ottawa owned by women?
Yes, the location is noted to be women-owned.
Which nearby transit or rental agencies can help if I need an alternative car rental in Ottawa?
Nearby car rental agencies include Alamo and another Enterprise Rent-A-Car location offering truck rentals, which can be alternatives if needed.
What dining options are near Enterprise Rent-A-Car at 355 St. Patrick St?
You can visit nearby restaurants such as Tim Hortons, The Swadisht (Indian cuisine), The Prantha, UNO Pizzeria & Grill, Champa Thai Cuisine, and Brigid's Well pub for meals before or after your rental.
Are there any parks or outdoor activities near the Enterprise Rent-A-Car location in Ottawa?
Yes, Raphael Brunet Park and Stanley Park (which includes a dog park) are nearby and great for outdoor activities.
What other nearby services might be useful for customers renting a car downtown?
Nearby services include automotive repair at Oil Changers, convenience stores like Lauzon Meats and Blue Nile Store, beauty services at OudLux Collection, and accommodation options such as Holiday Inn Express & Suites Downtown Ottawa East.