Brand Certified
Enterprise Rent-A-Car
4.1(317 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
355 St. Patrick St, Ottawa, ON
K1N 5K6, Canada
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(613) 236-3366
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.ca/en/car-rental-locations/ca/on/downtown-ottawa-lowertown-c310.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Ottawa, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Ottawa Lowertown location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.1
317 reviews
5 stars
212
4 stars
35
3 stars
14
2 stars
9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many highlighting specific employees for their exceptional service.
Booking Issues
Several customers reported significant problems with the booking system, including confirmed reservations not being honored and a lack of available vehicles.
Cleanliness and Vehicle Quality
Most reviews noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Location Convenience
The downtown location was frequently mentioned as convenient, making the rental process easier for customers.
Mixed Experiences
While many had positive experiences, there were notable complaints about rude staff and unprofessional service at times.
- AAAmandaFeb 21, 20265.0Great customer service and very accommodating!!
- FGFrancois GrenierFeb 14, 20265.0Great team, speedy service, cool car. Thanks
- DADavide AngeloFeb 13, 20261.0Unfortunately, I was very disappointed with the customer service. I rented a Ford pickup at the Enterprise station on Merivale Rd in Nepean using a business account. According to the contract, I am allowed to return the vehicle to any location without any additional cost. After a week, I decided to return the vehicle to the St. Patrick Street location for convenience, since it is literally next to my accommodation. When I walked into the office, I found a young woman at the desk and told her I wanted to return the Ford pickup. She told me it was not possible because that location did not handle that type of vehicle. A few hours later, I called and a young man answered. He told me it was strange that I had been told that and said I could return the vehicle there without any issue. He put me on hold while he spoke with his manager, and after speaking with her, he came back and said that actually I could not return the vehicle there. After that, I called the Nepean station and was told that I could return the vehicle without any problem, as stated in my contract and they told me that they also called the general manager and he said that she cannot refuse to take the car back. So I decided to go back there again, and the woman at the desk continued to refuse to accept the vehicle, insisting that she would not take it. Only after I threatened to call the rental station again did she finally agree to accept the vehicle, responding with a very arrogant attitude. Terrible experience. Rude, arrogant, disrespectful, and full of herself.
- MMM. MaanFeb 12, 20265.0Great staff here! Very pleasant experience.
- WFWax fireFeb 6, 20265.0good and fast service
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Ottawa Lowertown?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car at 355 St. Patrick St, Ottawa?
The location is open Monday to Thursday from 8 AM to 5 PM, Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car at Downtown Ottawa Lowertown offer airport pick-up services?
Yes, airport pick-up is one of the services available at this location.
What languages are supported at Enterprise Rent-A-Car in Ottawa?
English is the supported language for customer service at this location.
Is Enterprise Rent-A-Car in Ottawa owned by women?
Yes, the location is noted to be women-owned.
Which nearby transit or rental agencies can help if I need an alternative car rental in Ottawa?
Nearby car rental agencies include Alamo and another Enterprise Rent-A-Car location offering truck rentals, which can be alternatives if needed.
What dining options are near Enterprise Rent-A-Car at 355 St. Patrick St?
You can visit nearby restaurants such as Tim Hortons, The Swadisht (Indian cuisine), The Prantha, UNO Pizzeria & Grill, Champa Thai Cuisine, and Brigid's Well pub for meals before or after your rental.
Are there any parks or outdoor activities near the Enterprise Rent-A-Car location in Ottawa?
Yes, Raphael Brunet Park and Stanley Park (which includes a dog park) are nearby and great for outdoor activities.
What other nearby services might be useful for customers renting a car downtown?
Nearby services include automotive repair at Oil Changers, convenience stores like Lauzon Meats and Blue Nile Store, beauty services at OudLux Collection, and accommodation options such as Holiday Inn Express & Suites Downtown Ottawa East.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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