Assured Automotive

4.5
265 reviews

About

Auto Body ShopAuto Body RepairAuto Dent Removal ServiceAuto Repair Shop
Assured Automotive is a subsidiary of The Boyd Group, that operates over 80 auto body/collision repair facilities located through the GTA, Southern Ontario and the Ottawa region. Our vision is Customer 1st and we believe each and every customer should be treated with respect and attention.

Location

Assured Automotive
19 Stafford Rd, Ottawa, ON
K2H 8V8, Canada

Hours

Reviews

4.5
265 reviews
5 stars
219
4 stars
15
3 stars
3
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their professionalism, helpfulness, and consistent communication throughout the repair process.

Repair Quality

While several reviews highlighted excellent repair quality and attention to detail, there were also complaints about poor workmanship and unresolved issues post-repair.

Timeliness

Customers appreciated the prompt service and timely updates, although some experienced delays due to parts availability.

Warranty Issues

There were mixed reviews regarding the warranty service, with some customers feeling that the warranty was not honored or that repairs were inadequate.

Negative Experiences

A number of reviews expressed dissatisfaction with the overall experience, citing poor communication, unprofessional behavior, and unresolved repair issues.
  • JR
    Jamil Rahman
    Nov 10, 2025
    5.0
    I would like to express my sincere appreciation to Samantha and the entire team at Assured Automobile for their outstanding customer service. More than a year after my car’s trunk was repaired following an accident, I discovered an issue with the lock system. When I contacted Samantha, she was courteous, attentive, and immediately arranged for me to visit their body shop. The team there quickly diagnosed and fixed the problem within 30 minutes — all covered under their lifetime warranty. I was deeply impressed by their professionalism, efficiency, and commitment to customer satisfaction. Thank you, Samantha and Assured Automobile, for standing behind your work and delivering such a positive experience!
  • ML
    Michelle Larin
    Nov 6, 2025
    5.0
    Scott Talbot with Assured at Myers Volkswagen provided the most professional service. He was proactive in updates of scheduling and informative of the process. Scott is honest, as well as caring about customer needs and satisfaction. When I picked up my 2015 VW Golf, I didn’t recognize it as it looked like a brand new vehicle. On top of being delighted with the quality of work, I was overwhelmed with gratitude as an extremely sentimental ring that I thought I lost was sitting in the cup holder. A big shout out to the Detailing Crew for their thorough job and honesty. Thank you Assured for an amazing experience!
  • CF
    Christian Ferrante
    Oct 24, 2025
    5.0
    I had an excellent experience at Assured Concordia West. Our car was repaired quickly and the whole process was smooth from start to finish. A big thank you to Courtney at the front desk for being so helpful, professional and friendly. She made everything easy. I also want to thank Sam for the fantastic repair work and frequent updates. I felt our car was in good hands. The repair work looks great and was done faster than expected. Highly recommend this location for their great service and efficiency!
  • KL
    kieu giang le
    Oct 22, 2025
    5.0
    Flawless Repair & Excellent Service! I can't recommend Assured Condordia West enough! My front bumper repair/collision work, looks absolutely perfect—the paint match is seamless and you can't even tell there was any damage. Beyond the quality of the work, the team was fantastic & Excellent Service Ricky Machielsen! of a staff member, kept me updated throughout the process. They made what could have been a stressful experience completely painless. Five stars! If you need body work done right the first time, this is the place to go. Thank you to the entire team! Thanks again, Giang Dao
  • DS
    Deanna Symington
    Oct 17, 2025
    5.0
    It took a little bit longer to get my vehicle back (due to incorrect/incomplete parts being delivered to the shop), however they were very forthcoming with every single step in the process and I understood that the delay was not the fault of anyone at Assured. I would absolutely recommend having them repair your vehicle - very friendly, extremely helpful and professional.

Frequently Asked Questions About Assured Automotive

What types of auto repair services does Assured Automotive offer?

Assured Automotive offers auto body repair, collision repair, dent removal, bumper repair, paintless dent repair, auto repair, auto painting, frame straightening, and paint repair.

What are the operating hours of Assured Automotive in Ottawa?

Assured Automotive in Ottawa is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays.