Assured Automotive

Reviews

• ML

  Michael Leblanc

  Mar 5, 2026
  1.0
  These guys have rims that belong to me. “ misplaced them” and now are just ignoring me. Extremely upset after they admitted to a tech taking from the back of my Grand Cherokee ( yes you read that right. The back of my vehicle, not just off of the vehicle) and “misplacing them”. Multiple conversations asking about this to be told they “ might be buried under snow” Unacceptable. I’d like for Kyle to reach out as previously requested… assuming anyone actually relays information at this location.
• PR

  Prasan Reddy

  Mar 2, 2026
  1.0
  I picked up my vehicle on January 30, 2026 after an insurance repair that totaled approximately $10,000 CAD for what appeared to be relatively minor damage. At the time of pickup, I immediately noticed a crack in the front bumper — a part that had supposedly just been replaced. I reported this to the shop right away. They acknowledged the issue and told me they would replace the bumper. Unfortunately, weeks later, the replacement has still not been completed. I have followed up multiple times, but communication has been extremely poor. My calls and messages are answered but with same message 'I have to check with my manager' from the past 5 weeks, and no clear timeline has been provided. It is unacceptable for a newly installed bumper to be cracked at delivery, especially considering the significant repair cost. What is even more disappointing is the lack of accountability and urgency in resolving the problem. Based on my experience, I cannot recommend this shop. If you are looking for transparency, quality workmanship, and reliable customer service, I suggest considering other repair facilities.
• VH

  Vanessa Harrington

  Feb 28, 2026
  1.0
  Ongoing Issues & Poor Communication If I could give 0 stars I would. I am extremely disappointed with my experience at Assured - Concordia Ottawa. After being rear-ended, I clearly showed them that my tailgate had shifted and the gapping was not sitting properly. A staff member initially agreed the bumper impact likely caused it, but later I was told nothing was wrong and that it wasn’t accident related. After the second time my vehicle was in their shop, I met with the manager, and we looked at the car together. He acknowledged that the tailgate was not sitting properly and said he would inform my insurance. That never happened. Instead, my insurance was told there were no ongoing issues and that the vehicle was fully repaired. I was also told a frame alignment was completed, yet no measurements or documentation were provided. I later brought my vehicle to another collision shop who confirmed the tailgate gapping was not within spec and that something was still off. My insurance denied further repairs based on Assured - Concordia West’s report. Communication has been extremely frustrating. I have several unanswered emails from them, and at times they stopped responding altogether and provided no updates or information. It has now been 7 months since the accident, and my vehicle is still not properly repaired or fully diagnosed. My car continues to drift left, cabin noise has increased, and the tailgate remains misaligned. I also experienced significant uneven tire wear, with one tire worn down to the wire. The lack of transparency, documentation, and follow-through, especially regarding vehicle safety, has been unacceptable. I will be filing a complaint with the Better Business Bureau regarding my experience. I strongly recommend getting a second opinion before trusting repairs here.
• TA

  Terry Artelle

  Jan 17, 2026
  5.0
  Very polite and excellent service
• JB

  Jayendrasinh Bodana

  Dec 23, 2025
  1.0
  I called at the given number and there was a lady who picked up call. i was inquiring about something and she wasn’t even interested in giving me information. She just said no we do not and that’s it. That’s very unprofessional to talk to somebody. Hire someone who is more professional and really like what they are doing. That lady is easily replaceable i believe. Hope you understand