Assured Automotive

4.5
268 reviews

About

Auto Body ShopAuto Body RepairAuto Dent Removal ServiceAuto Repair ShopAssured Automotive
Assured Automotive is a subsidiary of The Boyd Group, that operates over 80 auto body/collision repair facilities located through the GTA, Southern Ontario and the Ottawa region. Our vision is Customer 1st and we believe each and every customer should be treated with respect and attention.

Location

Assured Automotive
19 Stafford Rd, Ottawa, ON
K2H 8V8, Canada

Hours

Reviews

4.5
268 reviews
5 stars
220
4 stars
15
3 stars
3
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their professionalism, friendliness, and consistent communication throughout the repair process.

Repair Quality

While some reviews highlighted excellent repair work and attention to detail, others reported poor workmanship and issues with repairs not being done correctly.

Communication Issues

Several customers expressed frustration with the lack of timely updates and communication regarding the status of their repairs.

Warranty Concerns

There were complaints about the warranty not being honored or issues arising shortly after repairs, leading to dissatisfaction with the service.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing high satisfaction while others reported significant issues and dissatisfaction.
  • JB
    Jayendrasinh Bodana
    Dec 23, 2025
    1.0
    I called at the given number and there was a lady who picked up call. i was inquiring about something and she wasn’t even interested in giving me information. She just said no we do not and that’s it. That’s very unprofessional to talk to somebody. Hire someone who is more professional and really like what they are doing. That lady is easily replaceable i believe. Hope you understand
  • KL
    Kerry Lehmann
    Dec 11, 2025
    5.0
    A shout out to Andy N. who has been so helpful with my recent car appt! Super friendly and ensured I had all the information that I required and keeps me apprised of the progress. Thanks Andy! - Kerry Lehmann
  • CG
    Cris Philip Villaruz Galang
    Dec 9, 2025
    1.0
    Poor performance repairs don’t bring your car here they change my front bumper but its not put properly or wrong item they said they can’t warranty it anymore because i have a front lip in my car or modification but i just recently put that front its been a year since the repair mistake they do in my car. This is not gonna happen if they repair it properly in the first place!
  • JR
    Jamil Rahman
    Nov 10, 2025
    5.0
    I would like to express my sincere appreciation to Samantha and the entire team at Assured Automobile for their outstanding customer service. More than a year after my car’s trunk was repaired following an accident, I discovered an issue with the lock system. When I contacted Samantha, she was courteous, attentive, and immediately arranged for me to visit their body shop. The team there quickly diagnosed and fixed the problem within 30 minutes — all covered under their lifetime warranty. I was deeply impressed by their professionalism, efficiency, and commitment to customer satisfaction. Thank you, Samantha and Assured Automobile, for standing behind your work and delivering such a positive experience!
  • ML
    Michelle Larin
    Nov 6, 2025
    5.0
    Scott Talbot with Assured at Myers Volkswagen provided the most professional service. He was proactive in updates of scheduling and informative of the process. Scott is honest, as well as caring about customer needs and satisfaction. When I picked up my 2015 VW Golf, I didn’t recognize it as it looked like a brand new vehicle. On top of being delighted with the quality of work, I was overwhelmed with gratitude as an extremely sentimental ring that I thought I lost was sitting in the cup holder. A big shout out to the Detailing Crew for their thorough job and honesty. Thank you Assured for an amazing experience!

Frequently Asked Questions About Assured Automotive

What types of auto repair services does Assured Automotive offer?

Assured Automotive offers auto body repair, collision repair, dent removal, bumper repair, paintless dent repair, auto repair, auto painting, frame straightening, and paint repair.

What are the operating hours of Assured Automotive in Ottawa?

Assured Automotive in Ottawa is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays.