Assured Automotive

Reviews

• JJ

  J

  Feb 21, 2026
  1.0
  I am writing to share concerns about the condition of my vehicle after repairs completed at Assured Concordia East Collision (Cyrville Rd location) in August 2025. While this review comes months later, I feel it is important to speak up about my experience so that others are fully informed before trusting this facility with their vehicle. On July 21, 2025, I brought my 2017 Honda Civic in for repairs after bumper damage that also dented the condenser and affected the air conditioning system (approximately $6,000 in damage). Upon arrival, the staff were welcoming and the representative handling my file was polite and respectful. I picked up my vehicle on July 30 at approximately 4:00 PM and was told it was fully repaired. While the bumper work appeared well done and the AC was functioning again, I immediately noticed serious performance issues upon leaving the lot: -Significant loss of engine power -Difficulty accelerating -A loud whistling noise that had never been present before That same evening, I emailed the customer service representative. The following morning, I was asked to send video evidence, which I did by 10:42 AM. That same morning, all dashboard warning lights illuminated. I immediately followed up. Concerned for my safety, I returned to the shop on July 31 around 3:00 PM. A code reset was performed and a follow-up appointment scheduled for August 6. However, within 10 km of driving away, all warning lights returned and the acceleration issues persisted. I want to emphasize clearly: none of these issues existed prior to the repair. On August 2, during a short grocery trip, the situation worsened dramatically: -All dashboard warning lights illuminated immediately -Severe acceleration problems made highway driving unsafe -A strong rotten egg odor was present -The vehicle stalled twice -The passenger side under the hood was extremely hot Out of concern for my safety, I returned the vehicle that evening (around 9:00 PM), left the keys in the drop box, and notified the representative by email. On August 5, I was informed that the catalytic converter was clogged and that replacement would cost approximately $6,000. I was told insurance would not cover this and that had they known, the vehicle might have been written off. I reiterated that my vehicle had no such issues prior to the repair and that I was confident this was not accident-related. I requested scan reports from before and after the repair. The documentation showed no prior faults before the vehicle was serviced. When I met with the manager, to discuss my concerns, the interaction was extremely disappointing. Instead of addressing the technical issues, I was met with a defensive tone and dismissive responses. When I calmly explained that I had no prior vehicle issues and was simply seeking clarity, I was asked, “Are you trying to say that we damaged your car?” I made it clear I was not placing blame — only stating facts. The lack of accountability and professionalism during that meeting was deeply upsetting. Given my concerns, I took the vehicle to my own independent mechanic. The findings were alarming: -Intercooler pipes were loose -Intercooler assembly was loose -Mounting brackets were missing -Seals and gaskets were missing -Ambient temperature sensor and harness were improperly wrapped around the ACC module These are not minor oversights. These are serious assembly and quality control failures. I am extremely disappointed in the lack of care, competence, and attention to detail shown in the reassembly of my vehicle. What began as a bumper and AC repair resulted in a vehicle that was unsafe to drive and significantly more compromised than when it was initially brought in. For these reasons, I cannot recommend this business. I believe customers deserve transparency, accountability, and proper workmanship when trusting a repair facility with their vehicle.
• VS

  Vicky S.

  Feb 21, 2026
  5.0
  I got into an accident and my insurance sent my car to Assured and Victoria at this location was absolutely amazing! Highly recommend requesting her as she was kind, answered ALL my questions honestly and clear AND my emails/calls were answered so quickly I was super impressed. She genuinely put my mind at ease and she was extremely lovely to work with! Ask for Victoria if you go to this location!
• AS

  Azar Shabani

  Feb 4, 2026
  5.0
  Took our car in for a repair and had a great experience from start to finish. The team kept us updated every day on the status of the work, which gave us a lot of peace of mind. Victoria was especially helpful and professional throughout the entire process.
• MM

  Metal Matcher

  Jan 12, 2026
  5.0
  Brought my car in after busting the front bumper and other related damage. They fixed it faster than I was expecting. Car looks great and runs great. This was my first experience with them and I have zero complaints. Plus they detailed the interior of my car and cleaned the inside of my windshield and back window 🙌🏻
• SA

  Steve Allen

  Nov 26, 2025
  5.0
  Their service was excellent. Our truck was rear ended and they had to take it apart to assess the damage. They called regularly through the process to keep us updated. There was a long wait to receive the end decision from the Insurance company but assured kept us up-to-date of any new information. We really appreciated the attentive service. They even took excellent care of the contents they had to remove from the truck to evaluate the damage. I’d definitely use them again for work on my car.

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