Business Details
About
Auto Body ShopAuto Body RepairAuto Dent Removal ServiceAuto Repair ShopAssured Automotive
Assured Automotive is a subsidiary of The Boyd Group, that operates over 80 auto body/collision repair facilities located through the GTA, Southern Ontario and the Ottawa region. Our vision is Customer 1st and we believe each and every customer should be treated with respect and attention.
Location
Hours
Reviews
4.4
313 reviews
5 stars
252
4 stars
14
3 stars2
2 stars3
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and attentive service provided by the staff, with many noting regular updates throughout the repair process.
Repair Quality
The quality of repairs received high marks, with many customers stating their vehicles looked as good as new after service.
Communication
Frequent and clear communication was highlighted as a strong point, with many customers appreciating the updates on their vehicle's status.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding accountability and handling of additional damages, indicating inconsistency in service.
Cleanliness
Customers appreciated that their vehicles were returned clean, often mentioning the detailing service provided upon pickup.
- BFBrenda FedunNov 26, 20255.0If you have an accident this is the place to go. They were friendly, professional and kept me up to date for the whole process. My car was finished quickly and they even cleaned it before I got it back. There is an Enterprise car rental in the same location and Victoria booked me a rental car. Assured Ottawa East is highly recommended.
- SASteve AllenNov 26, 20255.0Their service was excellent. Our truck was rear ended and they had to take it apart to assess the damage. They called regularly through the process to keep us updated. There was a long wait to receive the end decision from the Insurance company but assured kept us up-to-date of any new information. We really appreciated the attentive service. They even took excellent care of the contents they had to remove from the truck to evaluate the damage. I’d definitely use them again for work on my car.
- MAmichelle antleNov 18, 20255.0The customer service was amazing they updated me twice a week on the repairs for my car and because it was a big job they had it done within 2 months Would totally recommend
- KJkatia jeannitonNov 18, 20255.0When I pick up my vehicle it was super clean inside and out. And Zephan Ferdinand keep me updated on the repairs . Everything was perfect. Great staff ♥️ thank you very much guy's
- CTCamille TOct 31, 20255.0I worked with Zephan Ferdinand during my insurance repair and he was fantastic. Friendly, professional, and just really thoughtful throughout. His team kept me updated, the car came back super clean, and he even made sure I could keep a few personal bits from the replaced parts. Such a nice experience in what’s usually a stressful process. Thanks again, Zephan!
Frequently Asked Questions About Assured Automotive
What types of automotive repair services does Assured Automotive offer?
Assured Automotive offers services including auto body repair, collision repair, dent removal, bumper repair, paintless dent repair, auto repair, auto painting, frame straightening, and paint repair.
Where is Assured Automotive located?
Assured Automotive is located at 1575 Cyrville Rd, Ottawa, ON, K1B 3L7, Canada.
What are the regular business hours for Assured Automotive?
Assured Automotive is open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Assured Automotive provide any guarantees on their workmanship?
Yes, Assured Automotive backs their quality workmanship with a Lifetime Guarantee.
Which payment options are accepted at Assured Automotive?
Assured Automotive accepts American Express, Check, Discover, Mastercard, and Visa as payment methods.
How can I contact Assured Automotive for inquiries or appointments?
You can contact Assured Automotive by phone at +1 613-746-9143 or email social@assuredauto.ca.
Are there car rental agencies near Assured Automotive if I need a rental vehicle while my car is being repaired?
Yes, nearby car rental agencies include Alamo and Enterprise Rent-A-Car, which customers can use while their vehicles are being serviced at Assured Automotive.
What nearby automotive services are available around Assured Automotive?
Nearby automotive services include Easy2020 Auto, Easy Auto Repairs, Cyrville Radiator and Auto Repair, and Ottawa Pre-Owned Service Center, offering additional repair and service options for customers.
Is there a convenient place nearby where I can get fuel or propane when visiting Assured Automotive?
Yes, SEAWAY STORE nearby offers gas station and propane supplier services convenient for customers visiting Assured Automotive.
What is Assured Automotive’s approach to customer care?
Assured Automotive's vision is 'Customer 1st,' emphasizing that every customer should be treated with respect and attention.