Enterprise Rent-A-Car

Reviews

• DM

  Diane McDermitt

  2 days ago
  5.0
  Their service and efficiency was very professional. The gentleman who waited on us was very friendly and helpful. I highly recommend Enterprise Rental on Alpine Court in Kitchener.
• DR

  Dan&Trish Rochford

  Feb 17, 2026
  5.0
  This location was professional from start to finish. Made sure we had the vehicle we needed as well as followed up to make sure we were happy at the end of the rental. 10 out of 10 would definitely recommend this location.
• SB

  Sooty Bilew

  Feb 10, 2026
  5.0
  Just wanted to say how happy I am with this branch. Not only was the customer service amazing when renting our car but Ben was awesome too! I had left my dogs food and drink bowl in the back seat and these guys made sure I got it back! Thank you guys again I’ll definitely be back.
• AP

  Alex Podhornik

  Jan 28, 2026
  5.0
  I went through this location for a rental while my car was being worked on for an insurance claim. Every member of the team was incredibly kind, and made me feel comfortable during each interaction. Thank you for bringing a positive element to my stressful situation!
• JB

  Julia Bota

  Jan 19, 2026
  1.0
  ​I called at 8:00am and reserved a premium elite SUV for 5:30pm (Jan 19). I called the branch three seperate times to confirm; they assured me 3 vehicles were "highlighted on screen" at the Alpine, Kitchener location. Despite this, when I arrived at 5:30 with my godmother, they had no vehicles. They told us to wait 30 minutes for returns. ​While waiting for a car that didn't exist, we started paperwork. I am 26 however I dont have a credit card, my godmother arranged to be the primary driver and I as secondary. The employee falsely claimed I couldn't drive the vehicle alone unless she was physically in the car with me, saying secondary drivers are "only for road trips." I actually had to sit there and explain their own policy to them. ​When I asked about insurance coverage for the bad snow, the employee claimed the primary driver must cover all accident costs and that Enterprise has "no implication" in the matter. This caused my godmother to panic about paying for a wrecked luxury car in the event of an accident. He watched us struggle without saying a word until I questioned him on the "bumper to bumper" insurance option myself. He then said, "Oh yeah, I forgot, we can cover insurance for $35 a day." ​At 6:15, he sauntered over saying they still didn't have my car. He offered $100 off to take a Mitsubishi Outlander instead, saying, "I'm sorry, you can hit me if you want." First, I confirmed ALL DAY for a Premium SUV (BMW/Audi/Mercedes), this is what I daily drive already and I didn't want a major downgrade, I frankly wasnt willing to pay "$100 dollars less" for a car I dont enjoy driving. Second, suggesting I "hit him" was unprofessional, unnecessary and at that point... still won't get me my car so...? I asked If I could go pick up a vehicle at a the Cambridge location the next day because Ive had much better luck with them and if he could just modify the booking to be for two days rather than the initial 3 and he said yeah, youll have better luck there because they have 600 cars, we only have 400, so I said OK, will the credit card be reimbursed a days worth, or will it still be the initial $680 on hold until I drop off the vehicle. He said oh no, we'd have to cancel the reservation and you have to make a new one with them because they're not interconnected. Which is absurd given hes blames head office already so many times. As a last resort I said "there was a BMW X7 in the bay when I came in, can I pay extra to upgrade to that", he said he can try, but it would need approval from the 'exotics' department and "we" are now past close, I most likely wont get a response. I left. I was and am still livid with the carelessness, lack of critical thinking and problem solving of the employee and the overall branch. I've both worked for and rented from Enterprise for 7 years, not once did I have such a foul interaction.