AS
Aaron Setton
Mar 24, 2026
I’ve been a loyal customer of Enterprise for years, but this experience completely destroyed any trust I had in the company.
After returning a vehicle, I was told that a very minor, barely visible scuff would cost “no more than $500” to address. Instead, I was blindsided with a bill for nearly $2,000. For something you can hardly even see unless you’re specifically looking for it.
This isn’t just frustrating, it feels misleading and exploitative. If you’re going to quote a range, it should be grounded in reality, not used as a way to soften the blow before sending an outrageous invoice later.
What’s most disappointing is how this reflects on Enterprise’s approach to customer relationships. This is a terrible way to treat repeat clients. Instead of building long-term trust, this kind of experience makes it very clear that customer loyalty means very little here.
Between the lack of transparency, the massive discrepancy in pricing, and the complete disregard for customer retention, I won’t be using Enterprise again, and I’d strongly encourage others to think twice before renting.
RP
Roger Prokopp
Mar 22, 2026
Customer service at the Hamilton location was awesome. Fast, friendly and very knowledgeable. A shout out to Nico for making the whole experience easy. Thanks !
AM
Andrew McGirr
Mar 17, 2026
This has been my best truck rental experience to date
Truck was basically brand new
Fahad (sorry if I spelt it wrong) was incredible through the whole experience. Great communication. Phenomenal communication . I could not recommend this location enough. I will always be renting my trucks here
Also the night agent who stayed open a couple extra minutes so I could get the truck back on time. I did not get your name but I really appreciate the kindness you showed me
All in all top notch experience
Amazing truck. Super smooth. Well maintained.
People who work there are even better. Nico and Fahad were incredibly helpful and understanding. The prices are way better compared to other truck rentals. 10/10 recommend!! 👏🏽
My company had to rent me a van because my work van died. They were quick and nice about the whole process. The van was clean and well kept and did a good job
My only gripe was I got stuck for a while in my apartment parking lot because the snow tires had a hard time gripping but it was only once after some bad snow