Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Hamilton, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Stone Church And Upper James location today.
Location
Hours
Reviews
4.0
551 reviews
5 stars
369
4 stars
51
3 stars
9
2 stars
17
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, professional, and helpful, with many customers highlighting individual employees for their exceptional service.
Efficiency
Most customers reported a smooth and efficient rental process, although some noted longer wait times during busy periods.
Vehicle Quality
Customers appreciated the cleanliness and condition of the rental vehicles, although there were a few complaints about specific cars not being properly cleaned.
Communication Issues
Several reviews mentioned problems with communication regarding vehicle availability, leading to frustration for some customers.
Overall Experience
While many customers had positive experiences and would recommend the location, a few expressed significant dissatisfaction due to specific incidents.
- DODipo Ologun5 days ago5.0Jake and his team at Enterprise Upper James Hamilton ON are exceptional. They are extremely professional, knowledgeable, and consistently deliver outstanding service. Every interaction reflects their commitment to customer satisfaction — they are flexible, friendly, and always willing to go above and beyond. Renting from this location truly gives you peace of mind. Their timeliness, attention to detail, and dedication make this Enterprise branch stand out. I highly recommend them to anyone looking for a stress-free and reliable rental experience. This is exactly how great service should be delivered.
- RBRob BabothNov 13, 20255.0It is so difficult to find great customer service these past few years. It does exist at this Enterprise location, with Keaon (after the great Toronto Maple Leaf) and Frank. It’s the people that reflect the business and these two are a perfect example of setting the example for other businesses to follow. My son was getting work done at Mohawk Ford (another shining example of great customer service) and required a car for a few days while they waited for parts. Keaon worked around Dylan’s schedule and made it seamless with minimal disruption to the office he works at. If you need to rent a vehicle look no further than this company and location. Huge shout out again to Keaon and Frank, have Enterprise put a copy of this review in your file for your next salary review. Cheers!
- JDjulie DeNardiNov 13, 20255.0I’ve used this enterprise store several times, they’re very helpful and very efficient. I’m very pleasant to deal with!
- LMLec MartinsNov 13, 20255.0I had to pick up a rental car from this location and had an amazing experience, when i got there Jake Wade greeted me and immediately started my rental process, Jake was absolutely fantastic!!! answered all my questions and provided outstanding service! When i returned the rental Aman Kamboj greeted me and made the return process so easy! Aman asked how my experience with the rental was and answered all my questions. he made the rental return so easy and stress free. Aman provided amazing service as well! absolutely will be recommending all my family and friends to come to this location!
- IIIcyNov 12, 20255.0I rarely do google reviews but I think I just had to do it this time. I’m so amazed on how this location has given me terrific service from the day I picked up the car until I returned it today. Had a bit of a hiccup from my trip but Jake and Shabbir didn’t hesitate to help me with the best they could. So grateful for them! I would for sure rent a car again from you guys. I appreciate you!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Hamilton, ON?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car at Stone Church And Upper James location?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Hamilton?
Enterprise Rent-A-Car is located at 1400 Upper James St, Unit 18, Hamilton, ON L9B 1K3, Canada.
Which payment methods are accepted at Enterprise Rent-A-Car in Hamilton?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car provide airport pick up services?
Yes, airport pick up services are available at this Enterprise location.
How can I reserve a rental car at Enterprise Rent-A-Car in Hamilton?
You can reserve your rental car online via their website or by calling their local phone number +1 905-575-5500.
What should I do if I need a rental car while my vehicle is in the shop?
Enterprise Rent-A-Car offers flexible rental options to keep you on the move when your car is in the shop, with easy and stress-free rentals.
What nearby places can I visit after renting a car from Enterprise at Upper James St?
You can visit nearby restaurants like Cora or Burger Factory for a meal, or check out the East Village Animal Hospital if you have a pet.
Are there services near Enterprise Rent-A-Car that can help with government-related needs?
Yes, ServiceOntario is nearby and provides public and government services which could be useful during your visit.
How can nearby transit or stores help me when visiting Enterprise Rent-A-Car at Upper James?
Nearby mobile phone stores like Rogers and AML Communications can assist with connectivity needs, and discount stores like Dollar Tree can be convenient for quick shopping before or after your rental.