Need a rental car in Hamilton, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Stone Church And Upper James location today.
The staff consistently received praise for their friendliness, professionalism, and willingness to go above and beyond to assist customers.
Efficiency
Many reviews highlighted the quick and seamless rental process, with customers appreciating the timely service and ease of vehicle pick-up and drop-off.
Cleanliness and Vehicle Quality
Customers noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Mixed Experiences
While most feedback was positive, some customers reported issues with vehicle availability and long wait times, indicating room for improvement in these areas.
AS
Alexandra S
1 day ago
5.0
I had such a great experience with this car rental service. The entire process was smooth, professional, and stress free from start to finish. The vehicle was clean, well maintained, and ready right on time, which made everything so much easier.
I had quite a few questions, and Dallas was especially helpful. He took the time to answer everything clearly and made sure I felt confident and comfortable before driving off. His patience and positive attitude really stood out.
I forget the names of the other two team members who helped me, but they were amazing as well. The whole team was friendly, professional, and genuinely welcoming. You can tell they care about their customers and work well together.
Highly recommend this location if you’re looking for reliable service and an outstanding team. I’ll definitely be coming back!
DS
Delia Silva
2 days ago
1.0
I had a very disappointing experience after returning the rental car. We had left our Kindle inside, and when we called to inquire, they initially denied having it. It was only after we insisted and threatened to pick it up ourselves that they finally acknowledged possession, despite our multiple calls confirming it was left in the car.
SS
Shannon
2 days ago
1.0
Liars and thieves!!!! Accidentally left something in the car when it was dropped off. Called as soon as they opened the next day to let them know and they said they checked and never found it. Called again later and same story. Finally called a third time and told them I know you have it to which they finally admitted they “suddenly found it”. If we weren’t assertive and told them we knew they had it, they would have kept our stuff! Wouldn’t recommend them to my worst enemy. Do yourself a favour and never book here.
CF
Carissa Freeman
5 days ago
1.0
DO NOT GO HERE, The second I walked in I knew I was getting scammed the way they all looked at me. I’m a young single woman and was getting a rental sent by the dealership. I was instructed to return the vehicle to the dealership and they will pick it up from the dealership. I had it for two days by the time I dropped it off at noon I get a call at 6 PM saying there’s significant damage a 12 inch scratch all kinds of drama that none of that happened. The car was in perfect condition when I dropped it off they left it sitting there for hours unattended and they said it’s my fault because I dropped it at the dealership when I was specifically told it is to be returned to the dealership as they are the one paying for the rental. 0/10 stars would never recommend.
RJ
R. J. Joseph
Feb 19, 2026
2.0
Dear Enterprice
I am writing to formally dispute an additional fuel charge applied to my recent car rental.
At the time of pickup, an employee reviewed the vehicle with me and confirmed that the fuel level was at a quarter tank. We both acknowledged and witnessed this together.
When I returned the vehicle, the fuel level was above a quarter tank—approximately halfway between a quarter and half. Despite returning the vehicle with more fuel than at pickup, I was charged an additional amount for fuel, increasing my total from $107 to $143. 49.
I respectfully request a review of this charge and a refund of the incorrect fuel fee. Please let me know if you require any additional information from my side.
Thank you for your prompt attention to this matter.
Sincerely,
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Hamilton, ON?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car at Stone Church And Upper James location?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Hamilton?
Enterprise Rent-A-Car is located at 1400 Upper James St, Unit 18, Hamilton, ON L9B 1K3, Canada.
Which payment methods are accepted at Enterprise Rent-A-Car in Hamilton?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car provide airport pick up services?
Yes, airport pick up services are available at this Enterprise location.
How can I reserve a rental car at Enterprise Rent-A-Car in Hamilton?
You can reserve your rental car online via their website or by calling their local phone number +1 905-575-5500.
What should I do if I need a rental car while my vehicle is in the shop?
Enterprise Rent-A-Car offers flexible rental options to keep you on the move when your car is in the shop, with easy and stress-free rentals.
What nearby places can I visit after renting a car from Enterprise at Upper James St?
You can visit nearby restaurants like Cora or Burger Factory for a meal, or check out the East Village Animal Hospital if you have a pet.
Are there services near Enterprise Rent-A-Car that can help with government-related needs?
Yes, ServiceOntario is nearby and provides public and government services which could be useful during your visit.
How can nearby transit or stores help me when visiting Enterprise Rent-A-Car at Upper James?
Nearby mobile phone stores like Rogers and AML Communications can assist with connectivity needs, and discount stores like Dollar Tree can be convenient for quick shopping before or after your rental.
Brand Certified Facts from Enterprise Rent-A-Car
This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: