The Car Lot etc

Reviews

• RW

  Ron Willoughby

  2 days ago
  5.0
  Rob was very helpful and worked hard to get a deal done...I love my car...thank you so much my wife will likely be buying an SUV from you in the coming months
• CD

  Chris Davis

  5 days ago
  1.0
  Sold a car with miss matched tires not even the same size. NOT TO MTO STANDARDS. Low on oil with a tweeked frame ALSO NOT TO MTO STANDARDS that took 3 alignments to keep tires on it. Not to mention the disrespectful staff, girls behind the service desk think they are licensed mechanics, TOLD ME I DIDNT KNOW HOW TO READ A DIPSTICK, salesman is an arrogant chump with attitude, TOLD ME TO CALL THE BANK SINCE THEY OWN IT NOW, mechanic yells/screams at customers when the heat is on and the owner takes hissy fits and storms off because even after over 20 years he has zero communication skills and flat out doesnt care about anything other than his high roller gold chain. Car lot dont bother disagreeing, I havnt any more patients for you. Oh let's not forget you sold my buddies bent broken frame truck to my other buddy. Stay tuned
• DF

  Derek Farmer

  6 days ago
  5.0
  Received excellent service they went above and beyond for me to get into a new amazing vechile!
• BZ

  Bill Z

  Apr 19, 2026
  5.0
  Our experience at The Car Lot was awesome!! Rob was a pleasure to deal with! Down to earth, not pushy, very easy to talk with. As was Ryan. Very knowledgeable, and experienced staff. Made the buying of our Ford Ranger a real pleasure. The vehicle was clean, spotless really. Rob went the extra mile to help with our trade in as well! Having looked for a while, I can definitely say they have the cleanest cars in town!! I will definitely be back! If you need a car, go to The Car Lot!!
• HM

  Hailey McBride

  Apr 16, 2026
  1.0
  On July 23, 2024, I purchased a 2019 Honda Accord Touring 1.5 from this car lot. As a 19-year-old with a one-year-old daughter and the need to travel for school, reliability was a top priority. I chose this dealership because, during the test drive, the vehicle appeared smooth, comfortable, and dependable. After signing the paperwork, I waited two weeks for the vehicle to be ready for pickup. When I picked it up in mid-summer, the car did not have air conditioning. While I understand that A/C is not required for certification, this is a basic comfort feature that reasonably should have been addressed—especially given that I had disclosed having a young child along with giving me the vehicle with 25% break life left.. On September 13, 2024, the vehicle went into limp mode, leaving me stranded. All warning lights appeared on the dashboard, and the vehicle would not exceed 10 km/h. I had it towed approximately two hours to Palladino Honda in Sudbury. After diagnosis, they identified a misfire in cylinders 2 and 3. Spark plugs and coils were replaced, but the issue persisted. A cylinder A/F balance test was performed three times and failed each time (running rich), indicating faulty fuel injectors requiring replacement. I was informed the vehicle was ready for pickup; however, it went back into limp mode before I could even leave the parking lot. I immediately returned it, and further repairs were completed, including replacement of the head gasket kit and rocker arm pressure sensor. From the time of purchase, the vehicle required repairs within the first three weeks, and again remained in the shop from September 13 through early October. After storing the vehicle for the winter, I experienced the same issue again in 2025 when it came out of storage—it immediately went into limp mode and was undriveable. This has proven to be an extremely costly purchase that is still not paid off and, given the repeated mechanical failures, does not reflect the value I was led to expect. I have had very limited opportunity to use the vehicle, as it has spent more time inoperable than on the road. In November 2025, the vehicle once again went into limp mode while I was driving to get groceries. I attempted to diagnose the issue myself prior to storing it again. As of April 2026, the problems persist. After replacing the oil pressure sensor based on a fault code, the warning lights temporarily cleared; however, during a test drive, the vehicle lost power on the highway. I was forced to pull over, restart the vehicle, and carefully return home. This situation is unacceptable. As a young mother, I am paying substantial amounts in both financing and insurance for a vehicle that has consistently failed to operate reliably. I made this purchase in good faith, expecting a safe and dependable vehicle, and that expectation has clearly not been met. This situation reflects unacceptable business practices. A vehicle sold as reliable should not experience repeated, serious mechanical failures within such a short period of time. I am continuing to carry the financial burden of this purchase while receiving little to no reliable use from the vehicle. At this point, I believe a reasonable resolution would be for the dealership to take accountability and work toward a fair trade-in or alternative solution, as the current situation is not sustainable. Prior to reaching this point, I did attempt to resolve the matter directly. Within the first two months of ownership—after already experiencing significant mechanical issues and repeated repairs—I inquired about the possibility of a refund or some form of resolution. Given the amount of work the vehicle had already required and the fact that I was paying upwards of $29,000 for a 2019 Honda Accord with major issues, I felt this was a reasonable request. However, my concerns were dismissed, and I was denied any form of refund or meaningful support. This response was extremely disappointing and has contributed to my overall dissatisfaction with this purchase.