Enterprise Rent-A-Car

Reviews

• DS

  Demolish Demolition Services

  6 days ago
  1.0
  Real unprofessional the manager/supervisor at cyrville location hung up on me couldn't even answer my questions real rude with a big attitude surprised this place even has customers the way they talk to ppl highly do not recommend this place
• SF

  s four

  Apr 4, 2026
  5.0
  The rental location on bank and Alta Vista, the guys were awesome. Very friendly, professional, and helped me with all of the navigating inside the vehicle. I called a couple of times to ask questions and they were very helpful! Shout out to Edwin and the other guys in the shop!
• MK

  MUHAMAD RAHMAT BIN MOHTAR (KLN)

  Apr 1, 2026
  5.0
  I am very satisfied with my experience. The vehicle provided was in very clean condition and had a full tank of fuel. Additionally, the staff were very polite and gave a very clear and thorough explanation regarding the rental process.
• GR

  Ghislaine Roussy

  Mar 14, 2026
  5.0
  People were friendly and polite
• KA

  khalid A

  Feb 25, 2026
  1.0
  This was one of the most stressful and unacceptable customer service experiences I have ever had — made significantly worse by the fact that this rental was tied to an insurance claim following a motor vehicle accident with injuries. From the beginning, Enterprise confirmed that the vehicle was provided through insurance. However, I was later told by the assistant manager, Shannon Turner, that Enterprise does not contact insurance companies and that I was responsible for resolving coverage issues myself. I was explicitly told that someone must pay — either me or the insurance company — and that if insurance did not pay immediately, the balance could be charged to my credit card, since they had my card details on file. This was said despite the fact that I never authorized any out-of-pocket charges. As a direct result of this pressure and lack of coordination, a $900 charge was placed on my credit card as a pending transaction, creating real financial stress while I was still recovering from injuries related to the accident. To avoid further complications and threats of charges, I was forced to personally pay for the additional rental days, even though this rental was insurance-approved and the issue was clearly internal. I later received written confirmation from my insurance adjuster that coverage had already been approved and that policy limits were lifted — proving that this situation was caused by Enterprise’s internal billing and communication failures, not by me. At no point should an injured customer be placed in the middle of billing disputes or pressured with potential credit card charges due to Enterprise’s internal processes. This experience demonstrates poor coordination, lack of accountability, and an unacceptable approach to customer handling — particularly in insurance-related rentals. I strongly caution anyone using Enterprise for insurance claims: document everything and be prepared to protect yourself from improper charges.