Enterprise Rent-A-Car

4.0
575 reviews

About

Car Rental AgencyVan Rental
Renting a car at Ottawa International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Ottawa International Airport today.

Location

Enterprise Rent-A-Car
1003 Airport Parkway Pvt, Gloucester, ON
K1V 9B4, Canada

Hours

Reviews

4.0
575 reviews
5 stars
364
4 stars
72
3 stars
24
2 stars
12
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual team members for their exceptional service.

Quick Process

Numerous reviews noted the fast and efficient pickup and drop-off processes, contributing to a smooth rental experience.

Vehicle Quality

Customers generally reported satisfaction with the quality and cleanliness of the vehicles, although there were some isolated complaints.

Billing Issues

Several customers expressed frustration over unexpected charges and difficulties with the deposit refund process, indicating a need for clearer communication.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding customer service and vehicle condition, suggesting inconsistency in service quality.
  • AS
    Adam S
    5 days ago
    1.0
    No one answeres the phone, so stupid
  • AA
    Aysenur Akkaya
    Nov 3, 2025
    5.0
    I had a 5 star experience in this location. The all stuff were helpful and answered all questions I have. I booked standard cross-over and ended up premium crossover 2026, new and great car. The return was smooth as well. The person I saw on the return was very kind as well. After booking I read comments about $400 deposit takes forever to be paid back. This was concerning to be, but really had no issues. On the day of return, they posted the total on the agreement. Smooth, easy, 5+ star experience. Thank you all.
  • LF
    Ludwig Fichte
    Oct 28, 2025
    5.0
    Fast and friendly, very satisfied with my latest experience.
  • EA
    Elie Abou
    Oct 21, 2025
    5.0
    Amer or Omar, may be spelling the name wrong — regardless, was unreal with aiding me on the return of my rental. He went over the vehicle thoroughly, made sure I was satisfied with my experience with Enterprise. I’ve had nothing but good experiences overall and Omar/Amer (sorry if the names spelled wrong) was just a reminder that there is still quality service out there. Will definitely be renting a vehicle from this location here on out for future rental needs. Keep it up to Amer and the rest of YOW enterprise.
  • KK
    Katie Kim
    Oct 14, 2025
    5.0
    My Go-To Spot Every Ottawa Trip 🚗🍁 I travel to Ottawa every few months for business and always rent from this Enterprise location. Yes, I had to wait a bit this time (Thanksgiving + short-staffed = chaos), but the team handled it with patience and good energy. Despite being clearly overwhelmed, they stayed professional, friendly, and got everyone on the road as quickly as possible. I ended up driving off in a beautiful red Mustang- definitely worth the wait. Always appreciate their consistency and customer service!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car at Ottawa International Airport?

You can rent a wide selection of vehicles including compact cars, passenger vans, family SUVs, and luxury cars.

What are the operating hours of Enterprise Rent-A-Car at Ottawa International Airport?

The rental location is open daily from 7:00 AM to 1:00 AM the next day, with a brief break from 1:00 AM to 7:00 AM.