Need a rental car in East York, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Toronto Leaside location today.
Feedback indicates a significant inconsistency in customer service quality, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior.
Reservation Issues
Multiple customers experienced problems with reservations, including cars not being available despite prior bookings, leading to frustration and dissatisfaction.
Staff Performance
While some staff members received commendations for their excellent service, others were criticized for being untrained and unhelpful, contributing to a negative overall experience.
Cleanliness and Vehicle Condition
There were mixed reviews regarding the cleanliness and condition of the vehicles, with some customers noting issues with cleanliness upon pickup.
KL
Kathleen Laycock
Feb 8, 2026
5.0
Efficient courteous friendly
AZ
Ali Öztürk
Feb 1, 2026
2.0
Personel was ok but their cars don't have winter tires. I've had several close calls.
AK
Ahmed k
Jan 18, 2026
1.0
Returned the car which I didn’t like because it drove horribly and was due for service, I did not complain though my expectations are these are rental cars and people abuse them. I rent from this location all the time and people have always been professional, not this time though. on saturday 1/17/2026 when I returned the car a dude asked me are you returning and before I answered him his colleague a skinny brown girl looked at me chuckled and said that depends. I don’t get the meaning of that but definitely rude. I will try renting from somewhere else because I like dealing with professional and well mannered people
HZ
Hasan Gul Zahid
Jan 17, 2026
1.0
I have been waiting for two hours and wasted my time but the customer service is bad and the guy didn’t take care of customer
JW
John Ward
Dec 18, 2025
5.0
I want to thank the manager, as well as the employee named, Sonja” for taking such good care of me. They were able to also give me a ride home. I received very good service.