Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Dundas, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dundas location today.
Location
Hours
Reviews
4.4
236 reviews
5 stars
185
4 stars
18
3 stars
5
2 stars
4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members, particularly Zayd and Tamana, received high praise for their professionalism and helpfulness, others, including management, faced criticism for unresponsiveness and poor handling of issues.
Vehicle Availability
Several customers reported issues with vehicle availability, including last-minute cancellations and delays in having vehicles ready for pickup.
Overall Experience
Many customers expressed satisfaction with their rental experiences, highlighting smooth processes, clean vehicles, and friendly staff, particularly at the Dundas location.
Management Issues
There are significant concerns regarding management accountability and responsiveness, with some customers feeling ignored or poorly treated by management.
- DSDarrell StamJan 3, 20265.0Minor delay at the start, but the guy running the place made it right and delivered outstanding service. Definitely on his A-game! Will be returning next time
- DJDouglas JohnJan 2, 20261.0Very unprofessional staff. I was charged extra, and when I questioned it, the staff flat-out denied charging me anything additional—even though the charges were clearly there. Any time you raise an issue, they immediately push responsibility to someone else and tell you to “talk to the head of department.” No one takes ownership, no one provides answers, and no one resolves anything. Complete lack of accountability and basic customer service. Not acceptable.
- DYDennis YoshidaJan 2, 20265.0Both the Dundas ON location and the Hamilton Upper James location had excellent customer service. They fully explained everything when picking up the rental SUV and the returning of the rental vehicle.
- AAAnaDec 24, 20251.0Arrived for my 9:00 AM reservation and the vehicle was not ready. I had already been called earlier and asked if I wanted to switch cars, which I declined because I booked the one I wanted. When I arrived, the car still needed to be cleaned and I waited over 35 minutes, including having to ask for it to be re-cleaned. This should have been prepared ahead of the scheduled pick-up time. Disappointing start to the rental.
- SAShalo AlexDec 23, 20255.0Great experience at Enterprise Dundas. Zayd Zeidan provided excellent customer service, handled everything smoothly from pickup to drop-off, and helped me choose the right car. He also gave helpful suggestions, and the car performed perfectly on my Montreal trip. Professional, reliable, and stress-free service. Highly recommended.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Dundas?
Enterprise Rent-A-Car in Dundas offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.
Where is the Enterprise Rent-A-Car location in Dundas?
The Enterprise Rent-A-Car location in Dundas is at 1 Osler Dr, Dundas, ON, L9H 4A9, Canada.
What are the business hours of Enterprise Rent-A-Car in Dundas?
Enterprise Rent-A-Car in Dundas is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car in Dundas provide airport pickup services?
Yes, Enterprise Rent-A-Car in Dundas offers airport pickup services for customer convenience.
What payment options does Enterprise Rent-A-Car accept at the Dundas location?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
How can I contact Enterprise Rent-A-Car in Dundas?
You can contact Enterprise Rent-A-Car in Dundas by calling +1 905-627-9177.
Can I rent a vehicle from Enterprise Rent-A-Car online?
Yes, you can reserve your rental car online through their website at https://www.enterprise.ca/en/car-rental-locations/ca/on/dundas-c148.html.
What are some nearby dining options to Enterprise Rent-A-Car in Dundas?
Nearby dining options include Domino's Pizza, Golden Fish & Chips Ltd, Tim Hortons, and Pie Guy's Pizzeria, perfect for grabbing a meal before or after your rental visit.
What other car rental agencies are near Enterprise Rent-A-Car in Dundas?
Alamo car rental agency is a nearby alternative if you're looking for more rental options in Dundas.
What local points of interest are near Enterprise Rent-A-Car in Dundas for visitors?
Visitors can enjoy nearby attractions such as Spring Creek, a local river and historical landmark, or visit Dundas Town Hall, both located close to the Enterprise location.