Assured Automotive

Reviews

• AM

  Amy Mavin

  Sep 24, 2025
  1.0
  Horrible customer service and overall a horrible experience. I had taken my vehicle into Assured in Kitchener after accident. I was informed that they wouldn't be able to look at my vehicle for weeks. However, they suggested that I could have the vehicle towed to their Dundas location. As I was eager to get my car fixed up, I agreed. BAD IDEA. There were items that we reviewed by the investor at the Kitchener location, that were not dealt with at all at the Dudas location. I received my car back with the entire inside filled with dust, the back passenger airbag panel was off and my backset sensor now states that my kids are not buckled in when they are, there was multiple scratches on my new front bumper, the front and back metal bumps are now no longer clipped and there is a noticable disconnect. They said that they repainted the front fog bezels, and other airs that were not completed. And, for what was repainted, it all has noticable bumps from dust particals. I have reached out many times to the company to address my concerns however, they will not response to my outreaches. I'm not a "Karen", I'm a positive person in a customer service professional and can cleary say, this is not acceptable and I'm far from a happy customer.
• WS

  Wil Stuart

  Jun 24, 2025
  5.0
  Excellent service from a fella named Marco. Would highly recommend
• LK

  lynda kidd

  Jun 16, 2025
  5.0
  Thanks to Assure for the great work in repairing my car. It looks like new! Also appreciate the pickups and good communication provided by Dave.
• KW

  Kevin Wylie

  Dec 3, 2016
  5.0
  Fair pricing. Good service. Honest opinions

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