Customer Service
Many customers praised the friendly, helpful, and accommodating staff, with specific mentions of exceptional service from employees like Graham.
Vehicle Condition
Most reviews highlighted that vehicles were clean and well-maintained, although there were a few complaints about specific cleanliness issues.
Reservation Issues
Several customers reported problems with vehicle availability despite having confirmed reservations, leading to frustration and dissatisfaction.
Efficiency
Customers appreciated the quick and efficient rental process, with many noting minimal wait times for pick-up and drop-off.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly related to management and inconsistent service.