Assured Automotive

4.3
167 reviews

About

Auto Body ShopAuto Body RepairAuto Dent Removal ServiceAuto Repair ShopAssured Automotive
Assured Automotive is a subsidiary of The Boyd Group, that operates over 80 auto body/collision repair facilities located through the GTA, Southern Ontario and the Ottawa region. Our vision is Customer 1st and we believe each and every customer should be treated with respect and attention.

Location

Assured Automotive
133 Nelson St, Brantford, ON
N3S 4B5, Canada

Hours

Reviews

4.3
167 reviews
5 stars
120
4 stars
19
3 stars
6
2 stars
2
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and communicate throughout the repair process.

Quality of Repairs

While some customers were satisfied with the quality of repairs, others reported issues with incomplete work and poor craftsmanship.

Timeliness

Several reviews noted that repairs were completed quickly and ahead of schedule, contributing to a positive experience.

Communication Issues

A number of customers expressed frustration with poor communication regarding repair status and follow-up, leading to dissatisfaction.

Mixed Experiences

Overall, feedback was mixed, with some customers having excellent experiences while others reported significant issues, indicating inconsistency in service.
  • LH
    Leanna Hill
    Dec 24, 2025
    1.0
    ****Buyer Beware****If your insurance company sends you to this body shop ask to go to another shop. I was hit by a deer and needed work done to the right side of my vehicle The shop did not complete the work in one setting. I had to return to get the back fender and bumper fixed. On the second visit they only replaced the fender. I noticed after leaving the shop that my back bumper have not in fact been replaced. It still had a bubble where the bumper and fender met and still had a larger crack in the back. I called the insurance, they instructed me to go back to the shop. I did and I asked for photos to be taken. The receptionist did come out looked at the bumper, then proceeded to press the bumper back in with her arms and body weight. Which tells me she seen what I was speaking about, admitting that the bumper was not flush. Then said to me that she doesn't know if the previous owner had non factory parts on it . Which had nothing to do with why I was there and frankly an excuse. And tells me that if it was the deer it would have tore the whole bumper off. I did not ask for the receptionist opinion and I didn't appreciate her comments. I asked for her to take a photo to send to the insurance company to finish the job. So after she pressed all of the parts back into place took the photo. The claim was denied obviously because the bubble was gone, but the crack still remained. So now after driving it the bubble has reappeared and my claim is now closed. So for the rest of driving my car I have to manually push the bumper back on that's cracked or pay out of pocket to have it completed and fixed properly. I recommend you take your vehicle someplace else. A place that will do what is asked of them in a customer friendly environment, and will complete the job.
  • DE
    Daniel Ellis
    Nov 29, 2025
    4.0
    They swapped my back bumper after being hit, looked like they attempted to do a quick clean but ended up needing to clean some of the spots they attempted to wipe down, they used to much chemical in their dilution which left a lot of white residue but I’m a Detailer so in the end it’s all good. Employees were great in general, they were pleasant and patient with all of my questions. Ended up going above and beyond to help out
  • AC
    Antonio Castillo
    Nov 21, 2025
    5.0
    Had my vehicle repair here and they've done an amazing super job definitely recommend this place.
  • DN
    daniela nog
    Nov 21, 2025
    5.0
    Fantastic experience at this car shop! The team was friendly, honest, and incredibly helpful. The service was fast, professional, and stress-free. I really appreciate their quality work and customer care. Highly recommend this shop to anyone looking for reliable, trustworthy service! Thanks again to the team and Mandy for all your help.
  • AO
    Alexandra Otton
    Nov 12, 2025
    3.0
    Was sent here through insurance after a side swipe for body work. Vehicle came back with a fairly newly purchased dead battery and valve stem stripped and made oval so no cap nor hose can propely fit. no information was relayed about any issues they had while servicing. Upon return and asked why the battery is dead "just let it run" was the response. I would not recommend a company that prides themselves on work like this. Body work looks great though.

Frequently Asked Questions About Assured Automotive

What services does Assured Automotive in Brantford offer?

Assured Automotive provides auto body repair, collision repair, dent removal, bumper repair, paintless dent repair, auto repair, auto painting, frame straightening, and paint repair services.

Where is Assured Automotive located in Brantford?

The shop is located at 133 Nelson St, Brantford, ON, N3S 4B5, Canada.