Assured Automotive

4.3
166 reviews
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Business Details

133 Nelson St, Brantford, ON
N3S 4B5, Canada
(519) 753-3141
https://assuredauto.ca/locations/brantford-on
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About

Auto Body ShopAuto Body RepairAuto Dent Removal ServiceAuto Repair Shop
Assured Automotive is a subsidiary of The Boyd Group, that operates over 80 auto body/collision repair facilities located through the GTA, Southern Ontario and the Ottawa region. Our vision is Customer 1st and we believe each and every customer should be treated with respect and attention.

Location

Assured Automotive
133 Nelson St, Brantford, ON
N3S 4B5, Canada

Hours

Reviews

4.3
166 reviews
5 stars
121
4 stars
18
3 stars
6
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Mandy and Lori for their exceptional service and support throughout the repair process.

Quality of Repairs

Overall, customers were satisfied with the quality of repairs, noting that vehicles often looked brand new after service. However, there were some complaints about incomplete repairs and issues arising post-service.

Communication

While many reviews mentioned good communication regarding timelines and updates, there were also instances of poor communication and follow-up, leading to frustration for some customers.

Timeliness

Several customers appreciated the quick turnaround for repairs, often receiving their vehicles back sooner than expected, although some reported delays due to parts shortages.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding service quality and accountability, indicating inconsistency in customer satisfaction.
  • AC
    Antonio Castillo
    2 days ago
    5.0
    Had my vehicle repair here and they've done an amazing super job definitely recommend this place.
  • DN
    daniela nog
    2 days ago
    5.0
    Fantastic experience at this car shop! The team was friendly, honest, and incredibly helpful. The service was fast, professional, and stress-free. I really appreciate their quality work and customer care. Highly recommend this shop to anyone looking for reliable, trustworthy service! Thanks again to the team and Mandy for all your help.
  • AO
    alexandra otton
    Nov 12, 2025
    3.0
    Was sent here through insurance after a side swipe for body work. Vehicle came back with a fairly newly purchased dead battery and valve stem stripped and made oval so no cap nor hose can propely fit. no information was relayed about any issues they had while servicing. Upon return and asked why the battery is dead "just let it run" was the response. I would not recommend a company that prides themselves on work like this. Body work looks great though.
  • AM
    April Metzger
    Nov 7, 2025
    5.0
    Friendly customer service and super timely and smooth process front start to finish!
  • CB
    Catharine Bothwell
    Oct 23, 2025
    5.0
    Grateful to Assured Automotive for their assistance when my family member was in a small accident. They were calm, patient and reassure in our time of need - taking care to answer all of our questions. They worked diligently with insurance to ensure we received our car back (which was what we wanted) and restored it to tip top shape. Special shout out to Mandy for all her help!
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Frequently Asked Questions About Assured Automotive

What services does Assured Automotive in Brantford offer?

Assured Automotive provides auto body repair, collision repair, dent removal, bumper repair, paintless dent repair, auto repair, auto painting, frame straightening, and paint repair services.

Where is Assured Automotive located in Brantford?

The shop is located at 133 Nelson St, Brantford, ON, N3S 4B5, Canada.